Network Technician (Network Support Specialist)

Job Title: Network Technician (Network Support Specialist)
Location: Columbia, SC 29201 (Onsite)
Job Type: Contract

Overview:
We are seeking an experienced Network Support Specialist to support and maintain enterprise network infrastructure and Microsoft 365 environments across critical sites. This role involves hands-on wired and wireless network support, infrastructure projects, and participation in an on-call rotation.

Key Responsibilities:

• Troubleshoot and resolve wired and wireless network issues
• Manage help desk tickets, network account onboarding/offboarding, and infrastructure incidents
• Participate in on-call rotation every 3 weeks for critical network outages (Level 1 & Level 2 support)
• Assist with network rollouts, upgrades, cleanups, and infrastructure improvement projects
• Support Microsoft administration tasks including Entra ID (Azure AD), Microsoft 365, Group Policy, and user provisioning
• Perform basic Windows Server administration, monitoring, patching, and maintenance
• Maintain network documentation and asset inventory

Travel Requirement:

• Travel within the state as needed (no overnight travel unless scheduled in advance)

Required Skills & Experience:

• 10+ years of experience troubleshooting wired and wireless networks
• 5+ years of experience with Microsoft Entra ID, Microsoft 365, and Windows Server environments
• 5+ years of customer service experience
• Strong hands-on networking and problem-solving skills

Preferred Skills:

• Experience with wiring closets and Ruckus switches
• Familiarity with Deskpro ticketing system
• Experience with Active Directory, DNS, and Group Policy

Education:

• Bachelor's degree or equivalent relevant experience

Additional Requirements:

• Comfortable working independently and in a team
• Strong communication and documentation skills