Credit & Collections Analyst

Credit & Collections Analyst Position Summary The Credit & Collections Analyst is responsible for managing customer credit risk while driving the timely collection of outstanding receivables. This role is heavily focused on Accounts Receivable performance, cash flow optimization, and minimizing bad debt exposure in a B2B manufacturing environment. The analyst partners closely with Sales and Customer Service to ensure effective credit decisions without disrupting customer relationships. Key Responsibilities Credit Analysis & Risk Management Evaluate customer creditworthiness using financial statements, credit reports, and payment history Establish and maintain credit limits, terms, and risk classification Review and approve/reject sales orders held for credit concern Monitor customer accounts for changes in risk profile and recommend appropriate actions Accounts Receivable Management Actively manage AR aging to ensure timely collection of outstanding invoices Monitor past-due accounts and prioritize collection efforts based on risk and exposure Reconcile customer accounts, investigate discrepancies, and resolve billing disputes Ensure accurate application of payments and proper account maintenance in ERP system Collections (Primary Focus) Execute proactive collection strategies through calls, emails, and customer outreach Resolve delinquent accounts while preserving customer relationships Escalate high-risk accounts and recommend credit holds or legal action when necessary Collaborate with Sales to resolve disputes impacting payment delays Track and document collection activities and maintain detailed account notes Reporting & Process Improvement Prepare regular reports on AR aging, delinquency trends, and collection performance Analyze root causes of late payments and recommend process improvements Assist in developing and refining credit and collection policies and procedures Qualifications Bachelor's degree in finance, accounting, or business-related field (or equivalent experience) 2-5+ years of experience in credit, collections, or Accounts Receivable Strong understanding of AR processes, credit risk assessment, and collections strategies Experience with ERP systems (Microsoft D365 is a plus) and above-average Excel skills Familiarity with credit reporting agencies and tools is a plus Skills & Competencies Strong collections skills (firm but professional approach) Solid analytical and problem-solving abilities High attention to detail and accuracy in account management Ability to handle difficult conversations and conflict resolution Strong time management and ability to prioritize a high-volume portfolio Collaborative mindset with cross-functional teams (Sales, Customer Service, Finance) What We Offer Competitive salary and comprehensive benefits package (health, dental, vision, 401(k)) Opportunities for professional growth and advancement Collaborative and dynamic work environment Hybrid work schedule (3 days in office / 2 days remote) Onsite location: Naperville, IL #J-18808-Ljbffr TOPS Products LLC