Desktop Support Technician

Desktop Support TechnicianThis position requires an organized and detailed individual with strong follow-up skills to provide desktop support in a client-interfacing role. The role involves managing risk during all job activities, consulting on complex fulfillment requests, engaging with vendors, and submitting change management requests. The environment is fast-paced, demanding adaptability and a focus on detail. In-house training will be provided as needed.Key ResponsibilitiesManage and respond to email and telephone inquiries in a customer-service-oriented manner.Utilize request management tools like Remedy to engage support teams and vendors for corrective actions.Perform break-fix troubleshooting for Windows Operating Systems (10/11), Microsoft Office Suite, internet connectivity, GPO, and printers.Conduct physical activities, including installing/de-installing large monitors and lifting desktops while managing cables.Manage multiple issues simultaneously and meet performance targets for Move/Add/Change (MAC) requests.Communicate technical issues effectively to non-technical audiences.Required QualificationsExperience in a large-scale enterprise support environment (500+ users).Experience in a high-volume request environment.Proficiency with the Microsoft Office Suite.Hardware and software troubleshooting skills.Experience with command line and/or PowerShell.Preferred QualificationsExperience with Remedy or other ticketing systems.Knowledge of mobility products (iPhone/Android).Prior experience with change management processes.Knowledge or exposure to the telecommunications environment.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.