Senior Customer Care Representative

Your Mission Fast‑paced, team‑oriented position supporting the Customer Service Manager in coaching, supporting, and training Customer Service Representatives while providing accurate information to customers and colleagues and exhibiting exemplary customer service skills. How You’ll Make an Impact Assist Customer Care Representatives with problem‑solving abilities and techniques to resolve all customer issues appropriately and timely. Support Customer Care Team with accounting functions on the internal website (including invoicing, re‑routes, delivery fee removal). Promote teamwork within the Customer Care Department and contribute to positive team morale. Assist Customer Care Manager and facilitate the new‑hire training process for Customer Care Representatives and reinforce current procedures. Provide input in assessment of training needs and skills requirements of the department. Handle escalated calls not handled by Customer Care Representatives. Assist Customer Care Manager with call monitoring and resulting coaching or documentation. Work with Blue Line Centers on scheduling issues and late trucks. Perform all functions and responsibilities of a Customer Care Representative (inbound calls, outbound calls, onsite visits). Complete daily reports for the Customer Care department. Complete special projects and other duties as assigned. Who You Are Bachelor’s degree in Business, Marketing, Sales, or related discipline (equivalent experience may be considered). Minimum of four (4) years’ experience in a sales or customer service environment. Evidence of ability to establish, maintain, and retain loyal relationships while managing service requirements of all levels of customers. Evidence of handling escalated customer calls, implementing customer service strategies, and providing work direction. Demonstrated analytical and problem‑solving capabilities. Demonstrated organization and planning skills with the ability to prioritize and manage multiple concurrent activities. High level of communication skills, including written, verbal, and presentation abilities. Proficiency with Microsoft applications, email systems, database, and web‑based technology. Ability to travel as necessary and adhere to corporate travel policies. Where You’ll Work Normal office environment; may require travel to conferences, trade shows, kick‑offs, community events, etc. Items listed are illustrative, not comprehensive, and subject to change at Blue Line Distribution’s discretion. Equal Employment Opportunity Statement Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The company will strive to provide reasonable accommodations for qualified applicants who need an accommodation to participate in the hiring process. This company participates in E‑Verify. #J-18808-Ljbffr Blue Line Foodservice Distribution Inc.