Physical Security Manager

Salary : $77,507.00 - $120,133.00 Annually
Location : 2011 Fay St., Durham, NC
Job Type: Full time with benefits
Job Number: 26-05990
Department: General Services
Opening Date: 06/17/2026
Closing Date: Continuous


Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $77,507 - $93,000

Workdays/Hours: Monday-Friday 8:00 a.m. to 5:00 p.m.


Devoted to providing management analysis and oversight, divisional budget and personnel management, program administration and oversight, risk management, and safety services. Incumbents serve as a designated subject matter expert, performing complex analysis, fiscal management, and/or program administration, which may include providing supervision to paraprofessional (non-exempt) employees, serving as a lead to professional staff, or managing cross-functional projects. Decision-making includes providing input into management objectives, establishing work goals and objectives of a unit to carry out management direction, and selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.
The Physical Security Program Manager is responsible for leading the City's physical security program, including strategy, policy development, and capital project delivery. This role provides oversight of complex, high-visibility security initiatives and construction-related projects, ensuring alignment with organizational goals, regulatory requirements, and industry best practices. This position serves as a subject matter expert and leads the full lifecycle of security-related capital and operational projects, from planning and design through implementation and closeout.

Duties/Responsibilities

• Plans, develops, implements, and manages the City's physical security vision, strategy, programs, and projects.
• Manages the day-to-day systems and operations of the physical security program, including oversight of security staff, access control systems, video surveillance, alarm systems, investigations, and event support.
• Develops and delivers training to building managers and staff on security protocols, procedures, methods, and standards to ensure consistent and effective program implementation.
• Conducts need assessments and analyzes, tracks, and reports on security-related performance measures to support continuous improvement and data-driven decision-making.
• Designs and manages complex capital improvement and physical security projects based on City and stakeholder needs; prepares project charters, develops schedules, facilitates bid processes, develops Requests for Proposals (RFPs), negotiates contracts, leads project meetings, and coordinates design efforts for both in-house and contracted projects; ensures compliance with contract specifications and applicable laws, policies, and procedures.
• Performs quality assurance and project monitoring activities, including on-site inspections; manages project schedules and performance metrics; evaluates and approves materials; identifies and mitigates risks and project issues; and escalates unresolved concerns to leadership.
• Develops and manages project budgets, including preparing budget summaries, monitoring expenditures, reviewing and approving payment requests, processing change orders, reviewing invoices and purchase orders, resolving discrepancies, and providing budget recommendations; may administer and manage project-related grant funding.
• Prepares and reviews project documentation, including contracts, plans, specifications, manuals, reports, RFPs, bid documents, and change orders; maintains accurate project records; and prepares agenda items and delivers presentations to internal and external stakeholders.
• Collaborates with consultants, contractors, architects, firms, security integrators, internal departments, and external agencies; oversees project execution; resolves issues and mitigates risks; negotiates contracts; and provides technical expertise and guidance.
• Utilizes a Computerized Maintenance Management System (CMMS) to create, assign, track, and close work orders for preventive, corrective, and reactive security maintenance; ensures all work is properly documented with supporting records (e.g., photographs, invoices, and service reports) in accordance with departmental standards.
• Responds to public records requests in accordance with applicable laws, regulations, and City policies, ensuring appropriate handling, review, and release of security-related information.

• Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience

• Bachelor's degree in business or public administration, or directly related field, or equivalent experience.
• Five years of professional experience that includes subject-matter expertise and knowledge in physical security systems program and project management, including design, implementation, and administration of access control, video surveillance, and related technologies.
• A valid North Carolina Class C Driver's License with a satisfactory driving record within 60 days of hire.

Additional Preferred Skills

• Experience with exacqVision video management software and LenelS2 NetBox access control system.
• Two (2) years of supervisory experience.
• Microsoft Office (Word, Excel, PowerPoint, etc.).
• Crime Prevention through Environmental Design (CPTED) certification.
• Any Certification from the American Society of Industrial Security (ASIS).

ADA AND OTHER REQUIREMENTS:

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.


Work is routinely performed in an indoor office environment.
Benefits - General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01


Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other

02


If you listed "other" above please give specific web site, organization, or publication.
03


Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree (PhD, Juris Doctorate)

04


How many years of experience do you have as a subject-matter expert with knowledge in physical security systems programs, project management, including design, implementation, and administration of access control, video surveillance, or related technologies?

• Less than 3 years of related experience
• 3 years but less than 5 years
• 5 years but less than 9 years
• 9 years but less than 13 years
• 13 or more years

05


Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).

• I have a valid, unrestricted NC driver's license.
• I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
• I do not have a valid, unrestricted driver's license.

06


How many years of related supervisory experience do you have?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 2 years of related experience
• 2 years but less than 5 years of related experience
• 5 or more years of related experience

07


Do you have experience managing and monitoring the performance of security integrators and evaluating program/work objectives and effectiveness, and establishing broad organizational goals?

• Yes
• No

08


I have experience with: (check all that apply):

• ExacqVision video management software
• LenelS2 NetBox access control system
• Microsoft Office (Word, Excel, PowerPoint, etc.)
• I have no experience with any of the above

Required Question