Pension Claims Examiner - Customer Service Representative

Job Description

Job Description

We are seeking a full-time Pension Claims Examiner to process pension inquiry requests, prepare retirement applications (including benefit calculations), disability retirement benefits and survivor benefits. Qualified candidate will provide exceptional customer service over the phone, through email and in-person meetings. This role is important due to helping participants achieve a successful transition into retirement.

Responsibilities:

• Answer phone calls and assist participants with their retirement questions
• Prepare retirement estimates, applications, distribution forms and related correspondence
• Handle confidential participant information
• Input participant changes and place retirees in pay status
• Assist participants throughout the retirement process
• Distribute correspondence to participants, unions, and attorneys

Minimum Qualifications:

• 2+ years experience in a clerical/administrative position
• High school diploma/GED required
• Ability to comprehend and interpret pension benefit processing with a reasonable period of training
• Ability to comprehend and interpret employee handbooks and SPDs
• Above average arithmetic proficiency
• Ability to use calculator
• Ability to compose complex letters
• Excellent office and customer service skills
• Solid organization skills with strong attention to detail
• Pleasant, friendly disposition
• Ability to multi-task in a busy work environment
• Able to take direction well and work with minimal supervision
• Must be conscientious, efficient and dependable

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, use hands and fingers to operate a computer and telephone, reach, stoop, and kneel to file
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting is required
• Regular, predictable attendance is required
• Ability to sit a computer terminal for an extended period of time
• Ability to work in a confined area
• Ability to handle moderate noise (business office with computers, phone, printers, and light traffic)

Competitive Pay. Employer contributes to 401(k) with no employee match required. Life, AD&D and LTD provided at no cost to employee.

Equal Opportunity Employer

\nCompany Description

TIC provides consulting and administration of plan design, funding, eligibility testing, claim adjudication, benefit payment, FASB ASC 965 (formerly SOP 92-6), COBRA, HIPAA, SPD's, QMCSO's or QDRO's will welcome the comprehensive service solutions available at TIC Midwest, LLC.

TIC is an independent full service company that specializes in the administration and communication of employee benefit plans.

TIC has been in business since 1951. We have clients throughout the Midwest that are served from three TIC office locations. From the beginning, we have offered services to the multiemployer benefit plan industry. Many of the multiemployer plans operating today were designed and established by us. We are familiar with the special challenges of Taft-Hartley plans and the collective bargaining process.

We are proud of the long-term relationship we have with our clients. We are also proud of our staff which includes administrators, consultants, computer specialists, and accountants - many with advanced degrees and certifications.

TIC is a long-time member of the International Foundation of Employee Benefit Plans and the Society of Professional Benefit Administrators. Our employees have, over the years, been directors and committee members of these organizations and have been speakers and authors for them on a wide range of employee benefit topics at educational seminars and programs they conduct around the country.

Equal Employment Opportunity (EEO) Employer

Company Description

TIC provides consulting and administration of plan design, funding, eligibility testing, claim adjudication, benefit payment, FASB ASC 965 (formerly SOP 92-6), COBRA, HIPAA, SPD's, QMCSO's or QDRO's will welcome the comprehensive service solutions available at TIC Midwest, LLC.\r\n\r\nTIC is an independent full service company that specializes in the administration and communication of employee benefit plans. \r\n\r\nTIC has been in business since 1951. We have clients throughout the Midwest that are served from three TIC office locations. From the beginning, we have offered services to the multiemployer benefit plan industry. Many of the multiemployer plans operating today were designed and established by us. We are familiar with the special challenges of Taft-Hartley plans and the collective bargaining process.\r\n\r\nWe are proud of the long-term relationship we have with our clients. We are also proud of our staff which includes administrators, consultants, computer specialists, and accountants - many with advanced degrees and certifications.\r\n\r\nTIC is a long-time member of the International Foundation of Employee Benefit Plans and the Society of Professional Benefit Administrators. Our employees have, over the years, been directors and committee members of these organizations and have been speakers and authors for them on a wide range of employee benefit topics at educational seminars and programs they conduct around the country.\r\n\r\nEqual Employment Opportunity (EEO) Employer