Retail Store Manager

Assistant Store Manager

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

We are in search of an Assistant Store Manager to contribute to our continuous expansion across the United States. This person will be responsible for store opening and closing operations, ensuring that all store operations in the store are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and are an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to and receives functional guidance from the Store Manager.

Manage a team of Brand Associates setting expectations, goals, and develop talent

Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience

Maintain a clean, organized, and safe store environment for customers, employees, and store products

Focused on providing positive customer and employee experience

Set high store standards that reflects company brand image, values, and culture

Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information

Support company on marketing events such as in store events, Pop-up events, conventions, new store openings

Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed

Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends

Drive sales of company key products such as Blind boxes, MEGA, and accessories

Must be able to work flexible hours including nights, weekends, holidays

Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls

Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures

Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs

Works closely with Inventory ASM to determine BOH and warehouse inventory levels

Required to work specific days of the week depending on Visual/Inventory Management responsibilities

Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.

Retail industry knowledge, skills, and abilities

Ability to lift large boxes up to 50 lbs.

Confident and comfortable engaging customers to deliver great customer experience

More than 2 years of store leadership experience in retail

High level of ethics, values, integrity, and trust

Experience working independently in an ambiguous environment with minimal supervision.

Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions

Ability to adapt to a fast-paced environment and implement new standardization directives

High School Diploma

Must be 18 years old or older

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.

Ability to stand and walk for extended periods (up to 6-8 hours per shift)

Ability to bend, kneel, reach, and climb ladders or step stools safely

Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves

Able to work in a fast-paced environment that may require quick movements and multitasking

Ability to work in varying temperature conditions, including stockroom and receiving areas

Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.

Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge

Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.