Special Education Supervisor

Driver License Field SupervisorOpen Until FilledGENERAL DESCRIPTION:A Driver License Field Supervisor is a public-facing, customer service-driven supervisory position. Duties include leading a team of driver license examiners to ensure efficient, accurate, and customer-focused service delivery. Manage daily operations, uphold compliance, and foster a positive work environment.Nestled at the base of the dramatic Bighorn Mountains, Sheridan, Wyoming, offers an exceptional quality of life where outdoor adventure meets a vibrant, western community. Boasting no state income tax, a low cost of living, and a bustling historic downtown filled with local shops, craft breweries, and dining, Sheridan provides the perfect balance of small-town safety and high-caliber amenities. Whether you spend your weekends hiking, skiing, and fly-fishing in your backyard, or taking in the thriving local arts scene, working in Sheridan means leaving behind city traffic for wide-open spaces, pristine mountain air, and a welcoming, hard-working community where you can truly thrive both professionally and personally.This Position Offers:$ 2,000 Hiring Bonus (eligibility details in Notes Section)Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:Comprehensive health, dental, and vision insurancePaid vacation, sick leave, FMLA, and holidaysRetirement - Pension and 457(b) plans that help you build a secure futureFlexible schedules and work-life balance optionsMeaningful work that makes a difference for Wyoming communitiesand MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!Want to see the full value of your compensation beyond salary?Explore our Total Compensation Calculator: compensationcalculator.wyo.govHuman Resource Contact: Stacy Woita at View email address on click.appcast.io or 307-77-4423ESSENTIAL FUNCTIONS:Team Leadership: Supervise, train, and mentor driver license examiners, providing guidance and support. Conduct performance evaluations, address any personnel matters, including terminating employees when necessary, and responsible for auditing work performance in the office.Operational Excellence: Ensure efficient workflow, manage scheduling, and resolve customer issues. Maintain accurate records and reporting. Responsible for the evaluation, review, and compliance with all state and federal laws regarding recording and withdrawal of driving privileges, as well as all transactions, documents, certifications, and reports of the work unit. Responsible for the intake, handling, and deposit of all funds received at the location, as well as the office administrative functions such as inventory, statements, etc.Compliance: Uphold strict adherence to state statute, federal regulations and department rules and regulations regarding Driver Services activities, including but not limited to the issuance of all types of licenses, identification cards, specialty identification cards, driver enforcement, and the evaluation of clients to ensure safety of our highways and.. Stay updated on policy changes and ensure team compliance.Customer Service: Foster a positive and welcoming environment for customers. Address inquiries, resolve concerns, and ensure a smooth licensing process. Responds to questions concerning state and federal policies and procedures, research driving records and provide documents to customers as needed..Collaboration : Partner with law enforcement, state agencies, and community organizations to promote safe driving practices and ensure public safety. Represents the department at meetings, conferences, workshops, etc.QualificationsPREFERENCES:Experience: Proven supervisory experience in a customer service setting, preferably in a driver licensing or related field. Skills: Excellent communication, interpersonal, and conflict resolution skills. Proficient in record-keeping and reporting. Leadership: Ability to motivate, inspire, and guide a team towards achieving goals.KNOWLEDGE:Strong understanding of the following:Department rules, regulations, policies, procedures, driver licensing laws and personnel rulesDriver License Information System and detecting fraudulent documentsMedical, physical, visual, mental, and alcohol conditions as they pertain to drivingTypes of licenses to be issued relative to the weight of the vehicleFederal Motor Carrier Safety RegulationsMINIMUM QUALIFICATIONS:Education: Bachelor's Degree (typically in Business) Experience: 0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers License Field Examiner OR Education & Experience Substitution: 3-4 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers License Field Examiner Certificates, Licenses, Registrations: NoneNecessary Special RequirementsPHYSICAL WORKING CONDITIONS: Travel is required to various WYDOT locations NOTES:FLSA: Non-ExemptApplicants must pass an FBI fingerprint checkSuccessful applicant will be subjected to a thorough background investigationThe Wyoming Department of Transportation is a Drug-Free WorkplaceE-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilitiesA valid Driver's License is required for the positionTravel expenses are reimbursed according to state policy**Qualifying eligibility and criteria for the hiring bonusTemporary employees accepting a full-time permanent position.Current employees accepting a promotional opportunity - recruitment must have been opened to the public.One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive; funds will be recouped from final pay.Supplemental InformationClick here to view the State of Wyoming Classification and Pay Structure.Click here to view the State of Wyoming Total Compensation Calculator.