Information System Support Specialist II

Position Details Opening Date: June 11, 2026 | Closing Date: June 25, 2026 Grade / Administrative Unit: 23 | Professional/Technical Job Class Code: 0931 Salary: $56,666.48 - $79,510.08 per year (includes a 15% recruitment and retention stipend and eligible for a 5% training bonus) Position Number: 020312362 | Location: Augusta | Telework: Available | Visa Sponsorship: Not Eligible | STEM OPT Extensions: Not Eligible Position Summary This advanced technical services role performs a full range of system administration functions with minimal direction. The incumbent installs, configures, and troubleshoots system hardware, software, and network equipment, coordinates user training, and develops information management plans. Responsibilities Perform system administration functions to control systems and attain maximum utilization and efficiency. Design and implement system security measures such as backups, access control, system accounting, and disaster recovery. Participate in the development and implementation of agency information system policy. Develop, coordinate, and conduct agency-wide training programs to provide personnel with required skills and knowledge. Research, recommend, install, and configure hardware, software, and networks for PCs/servers with multi‑user operating and/or networking systems. Perform fault isolation and repairs in a complex computing/networking environment independently or with vendor or other technical personnel. Coordinate internal data management plans and collaborate with personnel from other agencies to avoid duplication and maximize efficiency. Participate in planning, implementation, and management of special projects to develop project management skills. Direct and oversee the work of system support staff to ensure efficient and effective work output. Pass required background checks (fingerprinting may be required) as a condition of employment. Knowledge, Skills, and Abilities Required Knowledge of complex multi‑user network systems, operating systems on PCs and servers, and complex software applications. Knowledge of proper computer system data security and backup procedures. Knowledge of basic supervisory techniques. Ability to develop and manage user‑oriented computing activities. Ability to develop and coordinate training programs. Ability to train personnel in all phases of computer utilization and application. Ability to communicate effectively and write clearly and effectively. Ability to troubleshoot and solve complex technical computer problems. Ability to perform research and make recommendations to management on technical computer issues. Ability to draft agency automated information system policies, procedures, and standards. Ability to perform work requiring lifting and/or physical exertion. Minimum Qualifications A minimum of 3 years of a combination of related post‑secondary education, technical certifications, or technology‑related work experience. Related training or internship experience may be credited on a month‑per‑month basis. Benefits Paid holidays: 13 days annually. Sick leave: 12 days annually. Vacation leave: 3+ weeks annually (accrual increases with years of service). Overtime‑exempt employees receive personal leave. Health insurance: State pays 85%–100% of employee‑only premiums ($11,857.68–$13,950.24 yearly value) based on salary. Dental insurance: State pays 100% of employee‑only premiums ($365.28 yearly value). Retirement plan: State contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS). Gym membership reimbursement: Up to $40 per month. Health and dependent care flexible spending accounts. Student loan forgiveness: Qualified employer for the federal program. Living Resources Program: Employee assistance program. Parental leave: 42 consecutive calendar days of fully paid leave for all parents. Voluntary deferred compensation through MaineSaves 457(b). Equal Opportunity and Non‑Discrimination Statement As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment for applicants of all backgrounds, including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status, or genetics. Contact Information For more information or questions specific to the position, please contact View email address on click.appcast.io . The position is open until the closing date listed above. #J-18808-Ljbffr