Field Support Operator

Field Support Operator - Central Station

Corporate Headquarters, Concord, California

Now Hiring! Bay Alarm Company is the largest family owned and operated alarm company in the United States. We are a highly respectable leader in electronic security systems and have an immediate opening in our corporate office located in Concord, California.

Bay Alarm installs, services, and monitors, fire alarms, burglar alarms, access control, video surveillance and video verification systems in businesses and homes in each of our 16 branch locations.

Position Summary:

Manage a high call volume from internal as well as external customers. Properly enter data relating to installations. Maintain accurate customer account information. Communicate with Field Coordinators and other members of the Installation Team. Remotely ensures that all the sensors report correctly when the Installers test system. Initial setup of backend for applications.

Job Duties:

• Building zones into a database.
• Data entry - Updating accounts on SBN
• Working with Field Technicians - Primarily by phones/Teams
• Program alarm systems remotely.
• Handling high call volume.
• Meet monthly goals (Individual/Team)
• Managing an Inbox.
• Input special handling procedures.
• Confirm install signals received.
• Multitasking.
• Managing Chats (via Teams).
• All other miscellaneous responsibilities and other duties as assigned.
• Identify raw/phantom signals.

Requirements:

• 1-2 years of experience preferred
• High school diploma or equivalent required
• 1-2 years post-high school education preferred
• Excellent communication skills required
• Strong data entry ability
• Computer skills and knowledge of relevant programs
• Proficient typing skills

Join the Bay Alarm Family!

Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.

All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.

We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.

Bay Alarm is an Equal Employment Opportunity (EEO) employer. We value diversity and inclusion and strive to make every employee's experience here enriching.

Highlights Include:

• Guaranteed 40-Hour Workweek with Overtime Opportunities
• Paid Training and a Clearly Defined Career Path (Level System)
• Alarm System Purchase Plan and Employee Discounts
• Benefits; medical, dental, vision, life insurance, long term disability
• Vacation, Sick Time, Holidays, Bay Alarm Days
• 401(k) with a company match
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs