Design Research Lead (Remote)

Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce. Applications for this position will be accepted on an ongoing basis. Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution. We rely on our team's expertise to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology, and a successful engagement includes recommendations to the business to support deeper, more relevant use of the Salesforce platform. Salesforce Experience Design is a group of passionate designers who build transformational experiences by turning human insights into business impact at Salesforce scale. We partner with our technical and solution competencies, to support our Financial Services, Health and Life Sciences verticals, and help customers unleash the full power of Salesforce through a design-centric approach delivering useful, usable and desirable experiences. Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work. Our designers follow a consultant mindset including working with different Salesforce colleagues across various engagements, willingness to travel when required and understanding the value of working on site. We are looking for a passionate and pragmatic design thinker who is eager to join a fun, collaborative and innovative team. The focus of the role is interactive—web and mobile applications, interactive design and user experience. The Design Lead serves as the project leader and main point person for Experience Design engagements. They are responsible for leading the experience strategy and establishing and maintaining the highest quality of execution across all work. They will be responsible for the vision for an engagement as well as being able to lead multidisciplinary project teams. The Design Lead must always provide team leadership, build strong partnerships and foster collaboration with the customer. We believe the best Design Leads are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success. Success will be measured by your contribution and collaboration within the Experience Design group — leading, advising and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, the areas of focus will be: leading a variety of engagements, actively participating in the Salesforce culture, and continually ensuring your skills and role requirements are met. Design Leadership Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles Leverage Design-Thinking methods and participate and contribute to new methods and offerings Create compelling stories and communicate design concepts that articulate business value to diverse audiences Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes Lead digital strategies and visions and ensure these are communicated effectively Understand and guide research, interaction and visual design across the Salesforce platform, driving towards the highest level of quality and execution Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions Provide mentorship and guidance to other designers within the Experience Design group Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives Manage changes in project scope, identify potential issues, and pivot when necessary Collaborate with internal team members to structure project work, plan and execute client proposals Identify new business opportunities and be able to connect appropriate people to support Lead and drive key experience design activities throughout a project’s lifecycle including research, workshops, and conducting interviews and synthesizing Build close relationships with customers and key stakeholders and ensure project teams and client understand roles, responsibilities and vision of project Lead, coordinate and manage the work of a project team either independently or in conjunction with key project team members Manage and maintain team motivation and morale Identify and resolve or escalate issues and conflicts within the project team Engage and partner with external clients and other partners when required Manage a project team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, information architecture, etc. At least 10-12 years of experience in experience design, interaction design, or related fields Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies generative AI, automation platforms) for innovation, efficiency, and day-to-day design work Expert visual design and prototyping capabilities; ability to extract insights from qualitative and quantitative data Proven ability to lead multidisciplinary teams to create impactful customer solutions. Proven track record of building client relationships and being client facing Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints Proficient in relevant software packages (Figma, Adobe Creative Suite, Sketch, UX-related, Prototyping (InVision, Flinto, Marvel, Proto.Well-versed in technology and software development as it relates to design Proactive, self-sufficient and professional, with strong organizational, time management and communication skills Passionate and enthusiastic about delivering design and user experience excellence Experience with Salesforce, Microsoft Dynamics, Oracle, SAP or other enterprise software extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Willingness to travel up to 50% of the time Salesforce product knowledge and solution design experience Experience across the Financial Services, Health, and/or Life Sciences industries Design consulting background Salesforce Admin Certification Salesforce UX Designer Certification Salesforce Strategy Designer Certification Salesforce Agentforce Specialist Certification When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.