Director of Operational Excellence

Director Of Operational Excellence

The Director of Operational Excellence plays a critical role in leading programs and transformation initiatives that drive efficiency, quality, performance, and operational maturity across IB's core business lines and/or operational areas as appropriate based on reporting chain. Position reports to the Executive Director Level in IB, this role collaborates across key functional areas to optimize processes, implement solutions, and deliver results, ensuring exceptional service for internal and external clients, and supporting long-term success.

This leader oversees managers and individual contributors, responsible for key capabilities focused on daily system support, product innovation, quality assurance, compliance and audit readiness, annual readiness, capacity planning, measurement, and continuous improvement. The Director identifies high value opportunities to streamline operations, implement best practices, establish scalable, high-performing, and compliant processes.

· Serve as a liaison between IB Business Lines, IT and Product as well as Risk and Compliance to implement system solutions that support and make our business strategies more effective.

· Develop and implement strategic plans to enhance operational effectiveness and efficiency.

· Analyze existing processes and identify areas for improvement, cost reduction, and increased productivity.

· Lead cross-functional teams to execute operational improvement initiatives.

· Collaborate with multiple teams to ensure alignment and integration of strategies.

· Monitor and report on key performance indicators, providing regular updates and recommendations for improvement.

· Stay up to date with industry trends and best practices in operations strategy for the markets in which we operate.

· Balance program and project management with deep business acumen to deliver impactful results.

· Conduct comprehensive assessments of products and processes, guiding enhancements from conceptualization through to implementation.

· Ensure all initiatives have specific, measurable impacts on key performance indicators (KPIs) and establish robust monitoring mechanisms.

· Identify and implement product enhancements based on client feedback and needs.

· Coordinate the creation of aligned tactical metric dashboards and performance management tools to support daily operations for management, RMs and support teams

· Ensure the availability of role-specific tools that provide necessary insights for team members to make informed decisions.

· Foster the development of integrated ecosystems rather than isolated reports to enhance data-driven decision-making.

· Implement top-down product solutions and identify bottoms-up product and process enhancement opportunities.

· Analyze business challenges and develop appropriate solutions

Knowledge & Skills:

MINIMUM:

• Prior Bank Operations and Project Management, leadership experience
• Ability to understand concepts and new ideas quickly.
• Familiarity with core Risk Management methods as applied in a financial services environment.
• Knowledge of continuous improvement initiatives, root cause analysis.
• Ability to handle sensitive issues with tact, confidentiality, and professionalism.

• Strong strategic planning, project management, organizational and workforce management skills
• Excellent strategic leadership skills with the ability to influence and think outside the box.

• Excellent negotiation and communication skills - both written and verbal.
• Ability to analyze, interpret and utilize significant data to make sound business decisions.
• Ability to handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
• Ability to interact with all levels of an organization
• Ability to negotiate and facilitate issue resolution
• Excellent verbal, written, and interpersonal communication skills

Requirements

Knowledge & Skills

MINIMUM:

• A BS/BA degree in business, technology, or related field or equivalent experience
• 10+ years of experience in financial services operations, including 5+ years of project management
• 5+ years of leadership and people management experience in a related field
• 4+ years of experience managing geographically diverse teams

PREFERRED:

• 5+ years in custody and/or corporate trust operations experience
• 5+ years' experience with global markets and securities processing
• 3+ years of process improvement experience

Work Environment

• Typical Office Environment, some travel may be required

Supervision/Management: direct reports comprising of managers, business professionals, and administrative staff that are geographically distributed