Deskside Support Engineer

Job Title Deskside Support Engineer Job Location Onsite [5 days]- Fort Wayne, IN, USA. About the Role We are seeking a highly motivated and customer-focused Deskside Support Engineer to provide onsite IT support for end users in a fast-paced enterprise environment. The ideal candidate will be responsible for supporting desktop systems, mobile devices, Microsoft technologies, conference room equipment, and local infrastructure while delivering exceptional customer service. This role requires strong troubleshooting skills, hands-on technical expertise, and the ability to work independently to resolve user issues, maintain workplace technology, and support business continuity. In this role, you will Provide Level 1 deskside support for Windows 11 desktops, laptops, printers, mobile devices, peripherals, and end-user computing environments. [RE: SO Val...e Holdings | Outlook] Troubleshoot hardware, software, application, login, and connectivity issues while ensuring timely resolution through the ticketing system. Deliver excellent customer support by managing incidents and service requests, providing regular updates, and meeting service-level expectations. Support conference room technologies including displays, cameras, microphones, speaker systems, Microsoft Teams-enabled meeting rooms, and other collaboration tools. Troubleshoot and resolve audio/visual issues before and during meetings, coordinating with vendors and remote support teams when required. Configure, deploy, image, upgrade, and maintain laptops, desktops, and workstations for new hires and existing employees. Support user provisioning activities including account setup, onboarding, device assignments, access management, and Virtual Desktop Infrastructure (VDI) troubleshooting. Maintain accurate IT asset inventory records and track the lifecycle of end-user devices and equipment. Perform basic troubleshooting of LAN, Wi-Fi, VPN, internet, TCP/IP, DNS, and DHCP-related connectivity issues and elevate complex infrastructure problems as needed. Create and maintain technical documentation, knowledge articles, troubleshooting guides, operational procedures, and support records. Participate in IT initiatives such as office moves, technology rollouts, hardware refreshes, software deployments, and continuous process improvement projects. Leverage Microsoft 365, Active Directory, Azure Active Directory/Microsoft Entra ID, ITSM tools, and IT asset management platforms while applying strong communication, problem-solving, and customer service skills. What You’ll Need To Succeed (required Skills) 6+ years of experience in Desktop Support, Help Desk, Deskside Support, or End User Computing environments. Strong knowledge of Windows 11 administration, configuration, and troubleshooting. Experience supporting desktop hardware, laptops, printers, mobile devices, and peripherals. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi‑Fi, VPN, and basic connectivity troubleshooting. Experience deploying, configuring, and maintaining end‑user computing devices. Experience supporting conference room technologies and audio/video equipment. Strong customer service, communication, and problem-solving skills. Ability to prioritize multiple support requests in a fast‑paced environment. Preferred Qualifications Experience supporting Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint. Hands‑on experience with Active Directory, Azure Active Directory, and Microsoft Entra ID. Familiarity with user provisioning, access management, and group policy administration. Experience using ITSM/ticketing platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools. Experience with IT asset management and inventory tracking systems. Knowledge of Virtual Desktop Infrastructure (VDI) environments. Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent. Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Work Model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days at the client or cognizant office in Fort Wayne, IN, USA. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #J-18808-Ljbffr Cognizant