Client Reporting Program Manager

Job Description

Job Description

Overview

The Client Reporting Program Manager leads enterprise-wide client reporting governance and coordination across Wellpath, ensuring reporting commitments are clearly defined, feasible, accurate, standardized, and consistently delivered. The role serves as the primary connection between Operations, Information Technology, Finance, Clinical, Compliance, Partnership Development, and client-facing teams to support reporting needs. This position oversees reporting governance, stakeholder collaboration, and the management of reporting initiatives from planning through implementation. The Program Manager supports client commitments, contract-related reporting requirements, and reporting model development while advancing reporting quality and consistency.

Responsibilities

• Lead client reporting governance, including intake, prioritization, evaluation, tracking, standardization, and change management for reporting requests and commitments.
• Partner with Operations, IT, Finance, Clinical, Compliance, Workforce Management, Partnership Development, and other stakeholders to define requirements, resolve barriers, and drive decisions.
• Manage reporting initiatives from concept through implementation, including planning, timelines, risk management, communication, and status reporting.
• Support contract startups, renewals, amendments, RFPs, and client commitments by identifying, documenting, and operationalizing reporting requirements.
• Develop reporting models and quality assurance processes that improve reporting accuracy, consistency, timeliness, transparency, and stakeholder confidence.

Qualifications

Education

• Bachelor’s degree in administration, operations management, or related field required

Experience

• Minimum 5 years of experience
• Strong knowledge of correctional healthcare operations preferred
• Experience developing business requirements, coordinating stakeholders, and supporting technical solution implementation
• Demonstrated experience leading enterprise-level initiatives and managing complex cross-functional workstreams through influence

Licenses/Certifications

• None required

This position is available only to those who reside in the United States.