Network Support Technician

Overview Location: Charlotte, NC (Onsite Monday and Wednesday every other week) Duration: 6 contract w/ potential to convert Shift: 11am-8pm In short: they need someone who has already worked in large-scale distributed networks , knows Cisco-level networking (CCNA baseline), understands security and compliance , and can talk with both engineers and non-technical retail managers while solving problems under pressure. Responsibilities Assist with remote network setups, configurations, and ongoing support. Ensure all work complies with strict PCI standards for retail operations. Partners with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives. Deliver legendary customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures. Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking. Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development. Key Responsibilities Provide support via phone, chat, portal, and remote tools. Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity, enterprise/local wireless, local firewalls, and VPN configurations. Validate and support PCI-compliant network designs in enterprise and retail environments. Assist with the design, review, and troubleshooting of network security configurations. Work closely with internal support teams, vendors, and technicians to install and maintain business-class internet services. Collaborate with security and operational teams to ensure policy compliance and effective audit remediation. Execute timely responses to audit recommendations and observations. Deliver superior customer service to internal teams, in-unit managers, and external stakeholders. Participate in a support on-call rotation to provide operational coverage after hours. Qualifications 5+ years’ experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments. 5+ years’ networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies. CCNA certification required (or equivalent proven experience). Strong knowledge of PCI DSS standards and retail network connectivity requirements. Expertise in VPN technologies, internet connectivity options, and remote support tools. Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred. Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool) Proven ability to collaborate effectively with users, vendors, and engineering staff. Excellent verbal and written communication skills. Demonstrated commitment to delivering legendary customer service at every interaction. Self-driven and career-growth–minded, with a focus on continuous learning and development. #J-18808-Ljbffr