Banking Center Manager

Job Description Plans, directs and organizes the sales and daily operational activities of assigned Banking Center to include lending, new accounts, cashiering and customer needs by following established procedures; maintains communication between Banking Center and Regional Management; accountable for all activities and performance of Banking Center; and exemplifies and encourages Core Values by performing the following duties personally or through subordinate supervisors. Duties and Responsibilities Manages a single banking center with deposits of less than $25 million. Primary focus of role is on day-to-day operational execution and sales strategy within a small sales force. Occasional contribution to broader planning within area of expertise: 20% strategic, 40% tactical, and 40% transactional. Manages all functions and has ultimate responsibility for achievement of sales goals, operational activities and staff of Banking Center. Develops new outside business; oversees and ensures sales of new and existing business inside the Banking Center and promotes new sales generation outside the Banking Center. Ensures quality levels of customer service. Ensures and oversees development and training of staff, providing effective and motivating coaching and training to the team in areas such as career development, sales skills and service experience. Oversees administration of all personnel issues. Ensures the protection of all bank assets through compliance with operational audit procedures. Formulates annual budget in conjunction with Regional Management; operates within established budget. Develops and manages banking center business plan. Responsible for consultative sales systems, product education, promotions, and merchandising. Focuses on sales activities both inside and outside of the bank; maintains and develops relationships with existing small business customers; refers to other lines of business within the bank (ex: insurance, investments, commercial). Provides leadership, coaching and mentoring to Banking Center staff. Evaluates staff members' work performance by preparing monthly reviews, daily celebration of successes and coaching on less than extraordinary performance. Serves as liaison between the Banking Center and Management by preparing and reporting on operations, sales, and productivity. Collaborates with Human Resources in decision making process regarding hiring, promotions, suspensions and/or terminations. Assists in the implementation of new products or programs to help provide better service to customers and stimulate new growth. May perform duties of Loan Officer, Personal Banker, Relationship Banker or other operational positions. Supervisory Responsibilities Manages one to two subordinate supervisors who supervise a total of one to five employees in the Retail Staff. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises one to ten non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor’s degree (B. A.) from a four-year college or university preferred; high school diploma or general education degree (GED) required. Minimum of 3 years banking, 2 years management and 3 years sales experience; or equivalent combination of education and experience. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position operates in a professional banking environment and routinely uses standard office equipment and digital tools such as secure financial systems, computers, phones, photocopiers, and scanners. The role requires maintaining a high level of professionalism, confidentiality, and attention to detail in all interactions. Work is performed in a retail banking center environment that is energetic and client focused. Expect frequent direct contact with clients and team members. The position may involve extended periods of standing or sitting, handling cash, and operating teller or office equipment. Professional appearance and adherence to client service standards are required. This role may occasionally require travel. This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Origin Bank shall, in its discretion, modify or adjust the position to meet the Bank’s changing needs. This job description is not a contract and may be adjusted as deemed appropriate in the Bank’s sole discretion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights #J-18808-Ljbffr