Clinical Quality Improvement Specialist

We are looking for a Clinical Quality Improvement Specialist to join the Quality and Compliance team at Home of the Innocents , where you'll help ensure our children and families receive the highest standards of care. This role plays a vital part in improving service quality, enhancing regulatory compliance, and supporting a trauma-informed environment rooted in hope, health, and healing.

A Day in the Life

As the Clinical Quality Improvement Specialist , you'll focus on quality management and performance improvement across Behavioral Health Services and the Kosair for Kids Complex Care Center. You'll analyze service data, perform audits, ensure regulatory compliance, and assist in investigations or corrective actions. You'll collaborate across departments, provide training, and play a key role in maintaining high-quality, trauma-informed care environments.

How This Position Contributes to the Mission

• Collect, analyze, and report quality and compliance data to ensure best practices.
• Provide training in Ethical Boundaries, QI/CC, and Compliance standards.
• Support readiness for accreditation surveys and regulatory reviews.
• Conduct audits and reviews related to quality of care, billing, and documentation.
• Assist with investigations and submit compliance summaries.
• Review and maintain internal policies to align with regulatory and trauma-informed standards.
• Act as a subject matter expert (SME) for Behavioral Health Services and Kosair for Kids Complex Care Center billing and quality practices.
• Support cross-functional teams with compliance and quality assurance initiatives.

Skills & Qualifications

• Master's degree in human services or healthcare-related field required
• Licensed in Kentucky (LCSW, LMFT, LPCC, etc.)
• 3+ years of experience providing clinical behavioral health services
• 2+ years in clinical training, audits, or compliance
• Certification in Healthcare Quality (CPHQ) or Healthcare Compliance (CHC) preferred
• Knowledge of HIPAA and related federal/state regulations
• Excellent communication, analysis, problem-solving, and facilitation skills
• Proficiency in Excel, Word, Outlook, PowerPoint, and SPSS

What You'll Receive as a Valued Member of Home of the Innocents

• A trauma-informed work environment
• Comprehensive benefits package
• Generous leave time
• 401(k) with employer match
• Training, mentorship, and certification opportunities

Who We Are

Home of the Innocents is one of Louisville's longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness.

We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness.

We are an organization growing to meet the needs of children and young adults in our community-expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals.

Home of the Innocents Impact

• Total service recipients in 2025: 3,976
• Campus size: 22 acres located near downtown Louisville
• Residential Treatment Program: Second largest in Kentucky
• Only dedicated emergency shelter in the city
• 10 different programs serving children and families, providing services such as:
  • Therapeutic and residential treatment for youth with complex behavioral and emotional needs
  • Emergency shelter for children in crisis
  • Foster care and adoption support
  • Community-based behavioral health programs
• Kosair for Kids Complex Care Center (KCC): Only facility in Kentucky serving medically complex young adults and children, and 1 of only 12 in the nation.

If you want to join a mission-driven team helping children and families thrive-while advancing your career in a meaningful, values-aligned environment- APPLY NOW to join Home of the Innocents.