Outbound Manager

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Outbound Manager to join our Nevada Fulfillment Center! This individual will report into our Assistant General Manager and is responsible for managing, coordinating, and leading all Outbound operations. If you are looking for a career that will allow you to motivate team members and support management, this is the job for you! Job Type: Full-Time, Exempt Location: 196,000 sq. ft. in Reno, NV at 9460 N. Virginia St., Suite C, Reno, NV 89506 Schedule: This role oversees an operation that runs Sunday through Friday from 6:00 a.m. to 11:30 p.m. PT. While this position generally follows a schedule of Monday through Friday from 8:00 a.m. to 5:30 p.m. PT, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams. Salary: $79,000 – $99,000 annually Responsibilities: Oversee all processes and procedures for outbound operations including picking and packing Ensure the picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis Manage the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard Partner and communicate with management/leadership to ensure alignment of objectives, to problem solve, provide operational updates, and develop new operational procedures and strategies Deliver performance reviews and conduct monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback Address performance-related incidents that arise and recommend a course of action on all disciplinary and personnel issues Train and develop team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement Attend and participate in HR Leadership meetings Create and promote a safe working environment while developing a culture in which team members feel safe and comfortable in their areas of responsibility All members of management are expected to lead by example and maintain professional standards in the workplace Requirements: 3-5 years of experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments Understanding of distribution flow, integration, and automation Fundamental understanding of inventory, supply chain, and logistics concepts Working knowledge of warehouse management systems (WMS), inventory management, and logistics concepts. Experience managing cross-functional initiatives and collaborating with HR, Safety, or Corporate departments to support broader organizational goals. Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel) Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills Exceptional verbal and written communication skills including public speaking Ability to work independently, multitask and follow process and standard procedures Ability to perform physical activity including, but not limited to walking, lifting, pushing, pulling, and handling various items Ability to lift and carry items 10-50Ibs (all members are expected to seek help if an item is over 50lbs or if the weight limit that can be lifted is reached) Ability to operate and use all equipment necessary Why work with us: We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: Comprehensive and affordable medical, dental, vision, and voluntary life insurance options 401(k) with up to 4% company match Paid vacation, sick time, and holidays Company-paid life insurance and long-term disability Discounted auto, home, and pet insurance programs Flexible Spending Account (FSA) Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) $750 annual professional development budget LinkedIn Learning membership Company rewards and recognition program And more! We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized! We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership. We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more. We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. Check us out and learn more at Additional Details: Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas. SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position. To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills. We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.