Representative, Customer Service II

Take your career further with McLane! The McLane team is the driving force behind our success. A diverse group of professionals, from Sales and IT to Dispatchers and Mechanics, work together seamlessly to keep our operations running smoothly. Their dedication, expertise, and collaborative spirit are essential to achieving our goals and supporting other teams within the organization. As a member of our team, you'll have the chance to learn from industry leaders, develop your skills, and build lasting connections with colleagues nationwide. Benefits Pay rate: $20.00 to $35.00 per hour. Generous benefits that start on your 60th day: medical, dental, and vision insurance, FSA/HSA, and company‑paid life insurance. Earn vacation time and sick leave accrual from day one and paid holidays after 90 days. 401(k) Profit Sharing Plan after 90 days. Additional benefits: pet insurance, parental leave, employee assistance programs, discount programs, tuition reimbursement program, and more. Responsibilities Under limited supervision, the Customer Service Representative II handles non‑routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships. Monitor customer reporting; communicate critical issues. Research and respond to customer inquiries. Maintain customer files to ensure up‑to‑date information. Manage customer requests for assistance, information, and issue resolution. Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met. Maintain regular communication with decision makers within customer organizations. Train customers on various business applications to maximize company value to the organization. Analyze and respond to various customer requests involving store level and group level information. Respond to various customer requests and needs. Answer inquiries by phone, email, and internet response. Perform other duties as needed or assigned by supervisor. Qualifications High School Diploma or GED. 2 or more years of customer service experience. Ability to type 45 wpm and perform 10‑key by touch. Strong verbal and written communication skills, and organization and planning skills. Knowledge and experience with all Microsoft Office applications. Ability to prioritize pending tasks in a logical manner. Ability to learn quickly, retain information and meet deadlines. This position requires the ability to read, write, and understand English at a level sufficient to perform job‑related tasks effectively and safely. Fit Teamwork oriented Organized Problem solver Detailed Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr