Medical Interpreter - Lead

Lead Medical Interpreter

Shenandoah Community Health (SCH) is a Federally Qualified Health Center whose mission is to provide access to healthcare by reducing barriers to care. Our coordinated range of services includes primary care, women's health, behavioral health, oral health, HIV case management, pharmacy, lab, radiology, and a variety of support services. SCH also offers interpretation services for patients whose primary language is not English. Working at SCH is more than just a job, it is an opportunity to impact the lives of the people living in our community. Come join our team!

Under the direct supervision of the Front Desk Manager for Primary Care, the Lead Medical Interpreter is responsible for the oversight of administrative services and will provide English to Spanish interpretation and translation, this position will also work with the Front Desk Manager to coordinate and standardize processes to improve and enhance the quality of interpretation services for patients who have limited English proficiency (LEP). The Lead Medical Interpreter must possess exceptional customer service, patient privacy and safety, and a desire to be part of a team.

Roles and Responsibilities

• Provide English-Spanish interpretation for all services and locations of SCH.
• Coordinate and standardize process of connecting limited English proficiency (LEP) patients with appropriate language support services in-person interpretation, tele-interpretation, and other relevant modalities of interpretation.
• Demonstrate cultural proficiency with the values and behavior that enables the person or institution to engage effectively with people and groups who are different from them.
• Build and maintain interpreting schedules. Arrange for in-advance and on-demand interpretation requests.
• Organize and maintain SCH language access resources and workflows. Act as main point of contact for language support services at SCH.
• Provide trainings and education to staff as needed.
• Act as liaison between language support vendors and SCH.
• Track and monitor LEP patient experience by means of surveys, data reporting, observation, and other relevant means. Implement improvements based on findings.
• Participate in local trainings and collaborative meetings that collectively work to improve access to community services for LEP community members.
• Assist with the implementation and adoption of technological solutions for interpretation and translation services for SCH patients.
• Collect staff feedback and explore opportunities for improved language support workflows and resources; suggest improvements based on findings.
• Route patient needs and requests as appropriate.
• Collaborate with SCH Leadership and Marketing departments to support effective patient communication.
• Other duties as assigned.

Qualification & Education Requirements

• Flexible schedule with evening coverage required
• Bi-Lingual English, Spanish
• High School diploma or GED; AA preferred
• Experience working as a professional interpreter preferred
• Experience working in a healthcare setting preferred.
• Experience with communication technologies such as telephone or video remote interpreting

Essential Skills:

• Pass Medical Interpreter Skills Test through Alta site.
• Maintain strict patient confidentiality and comply with federal and state privacy laws.
• Consistently adhere to and/or exceed SCH communication guidelines and expectations with internal and external customers including co-workers, patients, and external partners