Clinical Technician III - Adult Outpatient Phlebotomy - First Shift

Duke University Health System Clinical Laboratories

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation as a team member in the state-of-the-art Duke Health laboratories. Duke Health laboratories are College of American Pathologists accredited and Clinical Laboratory Improvement Amendments certified. The multidisciplinary team is committed to serving the rare and complex testing needs of Duke Health patients by providing timely and accurate results, educating the next generation of laboratorians, scientists and physicians, and researching and developing the cutting-edge diagnostics of tomorrow.

Location: Duke University Hospital

Work Week: Monday-Friday 7:30am-2pm & every 4th weekend

General Description of the Job Class

Perform a variety of multi-skilled support functions including specimen collection, receipt and preparation of specimens for analysis, lead support tech; assist with workflow coordination in area; teach and perform routine clerical and technical processes required for the smooth operation of the laboratory unit; responsible for the delivery of supplies to correct location; serve as a liaison to internal and external customers.

Duties and Responsibilities of this Level

• Perform a variety of routine and specialized procedures.
• Prepare and initiate special tests and procedures including, but not limited to, cytogenetics, general laboratory, Point-of-Care Testing, urinalysis without microscope, phlebotomy, cyto preparatory, and specimen management.
• Assist with coordination of technical activities pertaining to the needs of the operational department, such as, Phlebotomy, Cytology, and Specimen Management.
• Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary for problem recognition and initiation of the resolution and, if necessary, escalation to the next level. Obtain information for laboratory records, explain procedures, allay fears and elicit cooperation.
• Perform a variety of routine and specialized specimen preparation procedures including, but not limited to, general laboratory specimen preparation, cytology specimen preparation, cytogenetics specimen preparation.
• Perform various quality control, safety, and infection control procedures to maintain compliance with internal and external regulations.
• Receive and process specimens as required by respective laboratory area procedures and protocols.
• Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff; perform messenger/courier activities as required.
• Maintain inventory of supplies; reorder as required; stock supplies on carts and hand trays; wash glassware.
• Utilize various hospital information systems and software.
• Assist in training new personnel; provide technical assistance to new employees, students as assigned.
• Make work assignments for Phlebotomy team members, review work of other employees, assist in training new personnel.
• Maintain specimens and/or slides. Prepare reagents, dyes, etc. used in the processing of specimens.
• Perform routine maintenance as required by laboratory procedures.
• Participate in the development of new procedures, techniques and equipment
• Participate in rewriting and maintaining lab procedures.
• Assist with word processing, miscellaneous office tasks and maintaining office records.
• Lead Support Techs.
• Assist with workflow coordination in respective area.
• Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education

• High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended.
• Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA requirements are met by the employee for the tasks being performed.

Experience

• Alternatively, an equivalent combination of relevant education and/or experience.
• At least 3 years experience as a Clin Tech II preferred plus achieve required competency level for specified job responsibilities.

Degrees, Licensure, and/or Certification

• For assignment to Phlebotomy Services, certification as a phlebotomist by a nationally recognized board/agency* may be required; certification of Basic Life Support preferred.
• National Healthcare Association (NHA) --Clinical Laboratory Phlebotomy Examination (CLPlb), American Society of Clinical Pathologists-- Phlebotomy Technician Examination [PBT(ASCP)], International Academy of Phlebotomy Sciences (IAPS), National Phlebotomy Association (NPA), American Society of Phlebotomy Technicians (ASPT).

Knowledge, Skills, and Abilities

• Basic and advanced phlebotomy and specimen processing skills
• Knowledge of medical terms preferred.
• Basic computer skills.
• Effective communication skills.
• Effective professional communication skills to interact with patients/ customers.
• Basic supervisory skills in technical assistance to assist other clinical techs, scheduling, workloads, development of lab procedures.