Delivery Manager

Role: Delivery Manager

Business Line Health, Annuity & Life

Location: Piscataway, NJ ( Hybrid / Client-facing)

Seniority : Senior / Principal

ROLE OVERVIEW

Client is seeking an experienced Delivery Manager to lead a large-scale, multi-year modernisation programme for a major third-party administrator (TPA) operating in the Health and Annuity space. The programme centres on the uplift and transformation of the client's core administration system, spanning Health and Annuity business lines, and is one of the most strategically significant engagements in Synechron's Health, Annuity & Life practice.

This is a high-visibility, client-facing role requiring a delivery leader who combines deep programme management rigour with strong stakeholder relationship skills and a proactive, outcomes-driven mindset.

KEY RESPONSIBILITIES

Programme Ownership & Governance

Own scope, timelines, quality, and risk end-to-end, with no ambiguity on accountability

Ensure commitments are realistic, clearly defined, and consistently met

Maintain a proactive stance on risk — identify issues early, track rigorously, and always have mitigation options ready

Manage dependencies across the core programme and related initiatives; maintain a clear view of the wider programme landscape

Drive governance cadences that are effective without being bureaucratic

Stakeholder Management & Communication

Keep stakeholders informed with clear, concise, and regular updates — no surprises

Build trust and confidence with client stakeholders through consistency, transparency, and follow-through

Manage expectations proactively; surface risks and issues early rather than reactively

Ensure alignment between business stakeholders, delivery teams, and senior leadership

Escalate risks and blockers decisively, with recommended paths forward

Team Leadership & Delivery Enablement

Remove blockers and create the conditions in which teams can execute effectively

Trust your team and foster a culture of accountability, autonomy, and continuous improvement

Champion a progressive, iterative delivery approach — avoid reactive or fire-fighting patterns

Ensure teams have the clarity, tools, and support they need to deliver quality outcomes

Outcomes & Value Focus

Drive delivery that is aligned to business outcomes and stakeholder value — not just milestone tracking

Ensure programme goals translate into tangible, measurable results for the client

Maintain the strategic thread between day-to-day delivery and the broader transformation objectives

REQUIRED EXPERIENCE & SKILLS

Essential

Proven track record delivering large-scale,complex, multi-year technology programmes

Experience in financial services or insurance technology — ideally within TPA, life, health, or annuity administration

Strong command of delivery frameworks (Agile, hybrid, or scaled) and governance best practices

Excellent stakeholder management skills — comfortable engaging at C-suite and programme board level

Demonstrated ability to manage risk rigorously, with a forward-looking, solutions-oriented approach

Experience managing distributed teams of 15–25 people across technical and functional workstreams

High-quality written and verbal communication — able to distil complex delivery status into clear, actionable narratives

Desirable

Familiarity with core administration system modernisation or platform migration programmes

Experience working in a consulting or professional services environment

Exposure to cross-programme dependency management and portfolio-level reporting

Relevant certifications: PMP, PgMP, SAFe, or equivalent

Flexible work from home options available.