Tech Engagement & Communications Specialist

SalaryExcellentCountryU.K What you will be doing...a {}
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tr th {}At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work as One Team to drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights — and we couldn’t do it without our brilliant people.As our new Tech Engagement & Communications Specialist, you’ll play a key role in strengthening the connection between Technology and the wider business. Acting as a bridge between technical teams and operational stakeholders, you’ll ensure business needs are clearly understood, translated into actionable insight, and supported through effective engagement and communication.Your work will help surface operational challenges, drive meaningful improvements, and ensure the right conversations, actions and outcomes happen at the right time — ultimately enhancing customer experience, improving efficiency, and supporting business growth.What you’ll be doingAs our Tech Engagement & Communications Specialist, you will:a {}
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tr th {}Act as the link between Technology and the business, building strong relationships and bringing teams together to identify challenges and opportunities. You’ll turn insights into clear, prioritised actions, helping to resolve pain points, to deliver value and enhance how Technology supports the business. Alongside this, you’ll play a key role in shaping and delivering Technology communications — creating clear, engaging content, evolving how we communicate, and using engagement data and insights to continuously improve reach, understanding and impact — helping colleagues stay informed and connected to Technology.a {}
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tr th {}Build and maintain effective relationships as the link between Technology and the business, ensuring clear and consistent engagementFacilitate structured sessions to surface challenges, risks and opportunities, translating these into prioritised actions and outcomesMaintain clear visibility of actions and progress, ensuring updates are communicated and momentum is sustained through to deliveryCreate and deliver clear, engaging Technology communications across a range of channels, tailored to different audiencesAnalyse communication performance and stakeholder feedback, using insights to refine and improve content, channels and approachSupport the evolution of Technology communications by introducing new ideas and approaches to increase engagement and effectivenessWhat you’ll haveExperience working in a business-facing Technology or change environmentStrong stakeholder engagement skills, with the ability to build trust and maintain relationships at all levelsExperience facilitating workshops, meetings or engagement sessions to gather insight and drive outcomesThe ability to identify operational challenges and contribute to practical, value-focused improvementsStrong organisational skills, with the ability to track actions, manage priorities and ensure delivery of outcomesExcellent written and verbal communication skillsA proactive, structured approach with strong attention to detailWhat you’ll get in returnAs our Tech Engagement & Communications Specialist, you’ll have access to a wide range of benefits including:Hybrid working (we’re in the office 2 days per week)Colleague discounts on Jet2holidays and Jet2.com flightsAccess to a generous discretionary profit share schemeJoin us as we strengthen the partnership between Technology and the business, driving better outcomes and creating a smoother experience for our colleagues and customers alike. At Jet2.com and Jet2holidays, your potential has no limits — apply today and let your career take flight!DivisionJet2.comCareers With UsDigital & IT Careers DeptIT Services Careers TeamProject Office TeamGroup IT Location: Leeds City Centre Job Type: PermanentAdvertised Hours per Week: 40 Hours