Call Center Representative

Job Description

We have partnered with a local organization to assist with hiring a Call Center Representative at their downtown Sacramento location. This is an excellent temporary opportunity to work with an organization that provides a generous benefits package if the opportunity arises to be hired on. The Call Center Representative will be responsible for managing high volume incoming calls, providing application status updates and there is opportunity for career advancement within the company.

The ideal candidate will have exceptional customer service skills and experience, enjoy high volume phone customer interaction, and hold a passion for serving. Successful candidates will pass a series of customer service, critical thinking, and problem-solving testing, and provide strong prior employment references.

• Pay: $23.06/hour
• Duration: Long term contract (6 months)
• Location: Onsite, Downtown Sacramento
• Schedule: Monday-Thursday 7:30 am - 5:30 pm, Friday 7:30 am - 4:30 pm, Every Other Friday Off

PRIMARY RESPONSIBILITIES:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Answering high volume phone calls and responding promptly to customer inquiries.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing work orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints after calls and/or visits.
• Communicating and coordinating with colleagues, as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Foster ongoing relationships by resolving any issues quickly.

SKILLS & QUALIFICATIONS:

• High School Diploma or GED.
• 2 years of call center customer service or closely work-related experience.
• Exceptional customer service skills.
• Possess strong passion for serving under-deserved populations and non-profit.
• Strong employment history with demonstrated longevity.
• Ability to pass assessment for computer proficiency | problem solving | critical thinking | math | customer service - Pass rate 70% or higher.