Customer Service Technician (Part-Time) - Harrisonburg CSC # 02740

Customer Service Technician (Part-Time) - Harrisonburg CSC # 02740

Virginia's Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Part-Time (Wage) Customer Service Technician at the Harrisonburg Customer Service Center (CSC). Job duties include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests; processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services. Training will be provided to ensure your success. We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities. This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them!

Minimum qualifications include customer service experience working in a fast-paced environment, experience using a personal computer or other automated systems, excellent oral and written communication skills, experience working on a team, flexibility to work M-F and Saturday, strong organizational, time management, problem-solving, and multitasking skills, must have attention to detail, accuracy and complete assignments on time, must have a driving record with a point balance of less than six demerit points and no major convictions, experience working in a team or group environment, can lift 10 25 pounds.

Virginia Department of Human Resource Management