Care Coordinator- Inspir (UES)/Telehealth/On-Call

Overview Care Coordinator - Telehealth, On-Call & Inspir Location: Upper East Side, NYC (Inspir Clinic) | Hybrid potential Company: Spear Physical and Occupational Therapy Spear Physical and Occupational Therapy is seeking a highly organized, patient-focused Care Coordinator to support three of our most dynamic service lines: Telehealth , On-Call (in-home care) , and our Inspir clinic within a senior living community . Unlike a traditional front desk role tied to a single clinic, this position serves as a central coordination hub , ensuring patients across multiple care settings receive seamless, timely access to therapy services. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering an exceptional patient experience. What You’ll Do Coordinate and manage patient scheduling across Telehealth, On-Call, and Inspire services Serve as the primary point of contact for patient inquiries via phone, email, and online platforms Facilitate urgent and same-day Telehealth appointment requests Schedule in-home (On-Call) visits and communicate logistics with clinicians and patients Support scheduling and front desk operations for the Inspir clinic Collect copays and manage patient financial transactions accurately Communicate coverage details to Telehealth patients Maintain accurate patient records and documentation in EMR systems Collaborate closely with clinicians and internal teams to ensure continuity of care Troubleshoot scheduling conflicts and provide real-time solutions What We’re Looking For 1-3 years of experience in a healthcare administrative, front desk, or care coordination role preferred Strong organizational skills with the ability to manage multiple workflows simultaneously Excellent communication and interpersonal skills Comfort working with technology, including EMR systems and scheduling platforms Ability to adapt quickly in a dynamic, patient-centered environment High attention to detail and accuracy, especially with scheduling and payments A proactive, solutions-oriented mindset We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr Spear Physical Therapy