Field Service Technician I

Field Service Technician IJoin Toshiba America Business Solutions as a Field Service Technician I in Louisville, KY. You'll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you'll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best. Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly. If you enjoy hands-on work, continuous learning, and working directly with customers, you'll have the opportunity to build your expertise across industry-leading office technology.What You'll Do:Maintain, service, and repair printers, copiers, and other office technology at customer locationsProvide product training and support to customersDiagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofitsComplete service calls based on priority while managing your schedule effectivelyMaintain parts inventory, tools, and test equipment, and perform preventative maintenanceComplete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as neededAccurately document service activities and follow safety policies and proceduresProvide guidance to less experienced technicians to support first-call efficiencyWhat You'll Bring:High School Diploma or GEDA minimum of one year of experience in one or more of the following: Technical repair, service & installation of copier/office equipment (Preferred) Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment Technical service, repair or support of comparable productsAdvanced education or certification or internships in respective areas can be used to meet experience requirementDemonstrated experience with document management, MFP, and print devices and/or 6 months of Shop Tech experience a plusIntermediate computer skills and strong electro-mechanical aptitudeAbility to lift 50 lbs. and perform frequent bending, lifting, and reachingValid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company businessEarn Well: $18.00-$20.00 hourly rate, depending on experience. Monthly Performance Bonus Mileage Reimbursement Program Benefits Medical, dental, and vision coverage 401(k) plan with match and company provided life insurance Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts Generous paid holidays, vacation & sick/personal business/volunteer days Opportunities for career growth within a global technology organization