Manager - AR Operations

Job Description

Job Description

What You Need To Know:

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview:

The Accounts Receivable Operations Manager is responsible for governance, compliance, resolution, and reporting related to customer credit balances and the broader integrity of the accounts receivable function. This role supports regulatory compliance, financial accuracy, enterprise reporting, and continuous process improvement across accounts receivable activities.

Primary Responsibilities:

• Own the end-to-end management of customer credit balances, including credit identification, reconciliation, customer credit consumption strategies, refund administration, root-cause analysis, and resolution of aged or dormant credits.
• Support the broader accounts receivable lifecycle, including cash application, deductions and short-pay resolution, adjustments, write-offs, billing disputes, and account discrepancies.
• Oversee all unclaimed property and escheatment activities, including dormancy monitoring, due diligence outreach, state reporting, regulatory compliance, documentation, audit support, and remittance requirements.
• Develop reporting and dashboards, perform reconciliations and research, coordinate customer outreach programs, and maintain policies and procedures.
• Support audits, deliver training, and identify opportunities to improve controls, compliance, and operational efficiency across the receivables function.
• Partner with in-market Accounts Receivable Leads to provide guidance on unclaimed property matters.
• Develop, implement, and communicate unclaimed property policies and procedures.
• Perform other job-related duties as assigned.

Minimum Qualifications:

• Bachelor's degree in Accounting, Finance, or related field, plus 3 years of relevant experience; or equivalent combination of education and experience.
• Experience with unclaimed property/escheatment programs.
• Deep knowledge of end-to-end AR processes, collections, cash application, and credit management best practices.

Physical Demands:

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine.
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping.
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs.

EEO Statement:

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at View email address on us.fitly.work