Customer Service Coordinator

Customer Service Coordinator Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow. Job Description Position: Customer Service Coordinator Location: Corning, New York, USA Duration: 1 Year Day to Day Responsibilities: Manage assigned domestic and international customers to execute error free transactions Receive, validate and enter customer orders accurately and timely using Optical Fiber's PeopleSoft order management system Build product and pricing knowledge to independently respond to an RFQ and generate a quote Use open order and shipment reports to ensure customers Requested Ship Date and organization's Promise Date are adhered to and when they are not, take appropriate proactive actions Track shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary Create and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current Ensure OptoCommerce Fiber Data Delivery (FDD) is available for all customer shipments when required Respond to customer inquiries within 24 hours regarding order, FDD and general product information Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers Process return material authorizations and generate credits Work with customers and Commercial Ops to resolve all customer payment discrepancies Take on project work as deemed necessary or participate on business teams as required Supports sales as required Required Skills: Exceptional attention to detail in every aspect of work Effective task prioritization with ability to multi-task Strong team skills and able to work in a highly dynamic environment Outstanding verbal and/or written communication with the ability to express ideas clearly and precisely Passionate about quality and customer focus Strong organizational skills and solid problem-solving abilities Proficient people skills Desired Skills: Knowledge of Optical Fiber's PeopleSoft order fulfillment system and process and corporate processes Proactively and positively supports change and can lead change when required Motivated team player and works effectively in a close-knit team Ability to manage and prioritize multiple tasks/projects System savvy ness Proficient in Excel, Word, & PowerPoint Soft Skills (Communication/Team/Leadership): Passion about customer service profession with a "can do" attitude Positive attitude Results-oriented High self-confidence Takes initiative when opportunities arise Travel Requirements: Minimal to None. (possible trip to US Plants or domestic customers when opportunity arises) All your information will be kept confidential according to EEO guidelines.