Operations Manager

Paws4ever is a dedicated nonprofit organization committed to fostering lifelong bonds between pets and people through adoption, training, education, and care. We partner primarily with county shelters to rescue and care for animals in need. Our Vision: A world in which pets and people thrive together. Our Mission: Paws4ever is dedicated to creating and growing lifetime relationships between pets and people through adoption, training, education & care. Our Programs and Services: Our community benefits from our comprehensive services, including: Adoption Center: Our Adoption Center rescues cats and dogs from local county shelters and provides them with quality care in our Adoption Center for as long as it takes to find their forever homes. Dog Training Program: Our Dog Training Program uses science-based, positive reinforcement methods to help community members and their dogs achieve their training goals. Legacy Care Program: Our Legacy Care Program provides a loving home for members’ pets if they outlive their owner(s) Community Pet Support Program: Program that supports community members in time of need so they can keep their pets. This program currently has 4 pillars: Resale Store : The ReSale Store is a thrift store where community members can shop for furniture, pet supplies, collectibles, antiques, kitchen supplies, home decor, jewelry, toys, games, books, and much more. Proceeds from the ReSale Store support Paws4ever’s work. Facilities Rentals : We rent our facilities to raise additional funds so that we can rescue more animals. Our facilities include a cottage with a full-time tenant, our learning center with three large and fully matted indoor rooms (one of those rooms has a variety of competition agility equipment that comes with the rental), restrooms, a kitchen, and a fully fenced outdoor field. Dog Park and Nature Trails: A 3-acre membership-based Dog Park and half mile Nature Trail where dogs can run, walk, and socialize. Role Summary The Operations Manager provides strategic and hands-on leadership to ensure optimal animal care, client experiences, and organizational alignment across Paws4ever’s Adoption facilities. Reporting directly to the Executive Director, this role oversees day-to-day facility operations, staff mentorship, and shelter safety while managing key administrative and clinical functions. The Operations Manager ensures program initiatives, including intake, adoptions and community pet support, align with grant deliverables and budget reconciliations, while serving as a vital medical liaison for staff and external veterinary partners. Key Responsibilities Facility & Safety Management Direct oversight of the building, kennels, grounds, and physical systems. Manage relationships and scheduling with repair technicians and HVAC professionals. Ensure strict adherence to Department of Agriculture regulations, Animal Welfare laws, OSHA standards, fire codes, and local health and safety rules. Oversee the tracking and purchasing of shelter supplies, reviewing or delegating the review of operations-related invoices for accuracy. Maintain controlled substance records in full compliance with applicable laws. Staff Coordination and Mentorship Serve as the direct mentor to the Shelter Supervisor and Animal Care Technicians, conducting annual evaluations and guiding professional growth. Hold staff accountable to high standards of daily care, Fear Free protocols, disease control compliance, and accurate shelter software documentation. Promote a positive work environment through open communication, proactive conflict resolution, and team morale support. Administration Facilitate adoption interviews and pet-to-adopter matching counseling . Align program operations (intake, adoptions, community pet support) with grant funding deliverables. Track program metrics, including spay/neuter counts and community support targets, to ensure compliance with grant guidelines. Reconcile monthly invoices for community pet support and in-house care against grant budgets. Monitor program expenses to ensure proper allocation of grant funds. Animal Intake and Care With the Shelter Supervisor, approve admissions of animals for intake. Oversee safe and humane transportation of animals to the Adoption Center. Oversee animal pathways with Shelter Supervisor and Length of Stay team Oversee medical scheduling, evaluate weekly care, and communicate updates to staff Maintain accurate physical and electronic animal records, including medical, behavioral, and adoption profiles. Provide clinical support to the Shelter Supervisor and Foster Coordinators. Serve as the primary point of contact for external partner veterinarians. Assist with shelter medicine protocols, triage, and health assessment workflows. #J-18808-Ljbffr