Line Service Supervisor

Description

About Vantage Aviation:

Vantage is a fully integrated, multi-vertical business aviation firm that specializes in all things’ private aviation. Hangar leasing, fuel and ground handling support, aircraft management and charter services, flight training schools, and turbine maintenance services are all within our scope of capability and expertise. Vantage Aviation is a private equity backed, fully integrated business aviation firm pursuing FBO, MRO, and 135 charter acquisitions and development opportunities throughout North America.

We seek opportunities where airport sponsors and their aviation stakeholders can benefit from our highly integrated, full-service offering. Our menu of services meets the highest Minimum Standards of Service within the industry, allowing us to provide a better service for all those who enjoy the benefits of general and business aviation.

Position Summary:

The Line Service Technician Supervisor provides hands-on leadership while actively performing line service duties. This role oversees and supervises daily ramp and fueling operations, ensures compliance with safety, service, and fuel quality standards, and supports the training, scheduling, and performance of Line Service Technicians. The Supervisor serves as a key point of contact during assigned shifts and helps maintain a safe, efficient, and customer-focused operation.

Requirements

Essential Responsibilities & Duties:

• Perform all Line Service Technician duties, including aircraft marshaling, towing, fueling/defueling, and ground support
• Lead daily ramp and line service operations to ensure safe and efficient aircraft handling
• Provide on-the-job training, coaching, and mentoring to Line Service Technicians
• Monitor compliance with safety procedures, fuel quality standards, and company policies
• Assist management with scheduling, shift coverage, and workload coordination
• Serve as the primary point of contact for operational issues during assigned shifts
• Conduct routine quality control inspections of refueler vehicles and ramp equipment
• Support incident reporting and participate in safety meetings, audits, and investigations
• Maintain accurate fueling, operational, and safety-related records
• Deliver excellent customer service to flight crews and passengers
• Maintain facility cleanliness and grounds, including building upkeep and lawn care as assigned
• Lead snow and ice removal from assigned ramp areas, walkways, equipment, and aircraft access routes
• Inspect ramp conditions during winter weather and address slip hazards, snowbanks, and areas where aircraft or vehicles may lose traction
• Coordinate aircraft deicing services when offered, including crew communication, equipment readiness, fluid handling, and required documentation
• Ensure fuel trucks, GPUs, tugs, and other ground support equipment are inspected and prepared for freezing temperatures
• Adjust aircraft parking, towing, and staffing plans during snow, ice, low visibility, and extreme cold
• Train technicians on cold weather procedures, proper protective gear, and recognizing signs of cold stress
• Communicate weather-related delays and service limitations promptly to pilots, crews, and customer service staff
• Perform other duties as assigned

Required Qualifications:

• Minimum of 1–3 years of line service, aviation ground handling, or related operational experience
• Strong communication and interpersonal skills
• Demonstrated leadership ability in a fast-paced operational environment
• Ability to make sound decisions under pressure
• Willingness to work evenings, weekends, and holidays as required
• High school diploma or equivalent
• Valid driver’s license with a clean driving record
• Ability to pass a background check and drug screen

Preferred Qualifications:

• Previous supervisory or lead experience
• Experience with fuel quality control programs and Safety Management Systems (SMS)
• Familiarity with FAA, OSHA, and airport safety standards

Travel Requirements:

• Occasional travel (up to 15%) may be required to support training and operations at other locations.

Working Conditions & Physical Demands:

• Ability to work both indoors and outdoors in varying weather conditions, including possible inclement weather conditions
• Ability to work in a cold weather environment, perform snow removal, and deicing
• Exposure to aircraft noise, fuel, and ramp activity
• Ability to lift, carry, and pull up to 50 pounds
• Ability to stand, walk, bend, climb a ladder, and perform physical tasks for extended periods

Compensation & Benefits:

• Medical, dental, and vision insurance
• HSA with company match on applicable plans
• Company-paid Short-Term Disability and Basic Life and AD&D
• Paid time off
• 401(k) with company match
• Employee Assistance Program

Confidentiality & Disclosure:

Vantage Aviation is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. This job description outlines the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions without imposing undue hardship on the organization. If you require reasonable accommodations during the application or interview process, or to perform the essential functions of this position, please contact View email address on aiapply.co.

Vantage Aviation is committed to a safe and productive work environment and operates as a drug- and alcohol-free workplace. Employees must report to work free from any substance that could impair job performance. Drug and alcohol testing may be required in accordance with law and company policy, including for reasonable suspicion or following a workplace accident or injury. Violations may result in disciplinary action, up to and including termination.