Restaurant Host/Hostess

Job Description

Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.


Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.


Job Summary:

As a Restaurant Host/Hostess you will be responsible for initial guest interaction at the door and welcoming all visitors to the restaurant and setting the tone for their experience. The Hostess is expected to embody the hospitality, charm and professionalism of our organization. Duties include greeting & seating guests, answering phones, directing guests to bar, lounge or restrooms and maintaining the flow of service throughout the dining room. Must be pleasant, conscientious and professional with excellent hospitality instincts & drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service.

A little bit about your day:

Reporting to the Restaurant Assistant General Manager every day is different, but you'll mostly:

• Promote the Restaurant Group and Regent's service philosophy and style through our people attributes.
• Deliver exceptional hospitality to all guests, ensuring attentive, polished, and courteous service at all times.
• Perform all side work applicable to assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure they receive responsive, professional and gracious service.
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with server to always ensure communication about wants and needs of guests.
• Escort guests to their table. Helps them into their seats.
• Exceptional communication and interpersonal skills with a focus on delivering impeccable guest service
• Communicates reservation flow with the back of house.
• Knowledgeable of all activities at the pool and the resort.
• Maintains cleanliness of restaurant entrance.
• Checks coats and maintains coat check room in a neat and organized manner.
• Responsible for maintaining the printing and cleanliness of all menus.
• Posts daily floorplans and side work duties.
• Stocking supplies (i.e. matches, business cards, toothpicks).
• Maintain a clean, safe environment at all times in the Dining Room and all service stations.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests.

Requirements:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledge of appropriate table settings and service ware.
• Knowledge of all menu items, prices and general service procedures.
• Must possess basic computer skills.
• Must be familiar with RESY, Seven Rooms and Open Table or similar reservation system.
• Must be able to exert well-paced ability in limited space.
• Must be able to must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us:

The annual pay range for this role is $27.32 to $34.15 per hour. This range is only applicable for jobs to be performed at Regent Santa Monica Beach.


IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

About Us

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

About the Team

Guests have made grand entrances through the doors of Regent® Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life's most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.