Certified Recovery Support Worker (CRSW)

Job Description

Job Description

Description

Full-Time Case Manager

The Case Manager’s primary job function is to enhance the overall treatment process by assisting counselors in meeting the overall treatment needs of the patients.   The Case Manager will provide recovery support services to AppleGate Recovery patients and build AppleGate Recovery business relationships. This position requires an understanding of the recovery community culture in order to address barriers, better tailor health messages, provide links to community resources and better identify a network of potential referral sources.   Under case management responsibilities, this position will facilitate patient access to recovery–oriented substance use disorder treatment, resources, and community recovery groups. The Case Manager will help the patient access support across multiple systems and frameworks of care.

Responsibilities:

• Provide guidance and assistance in accessing multiple levels of care including but not limited to: 
• Medication Assisted Treatment including OTP and OBOT
• Long-term inpatient treatment
• Short-term inpatient treatment
• Outpatient treatment, including Partial Hospitalization and Intensive Outpatient Programs.
• Individual outpatient treatment, including one-on-one counseling or long-term coaching.
• 12 step, SMART Recovery, or other peer support groups
• Other prosocial groups, including psychoeducational groups in the community or through counseling practices, bereavement groups, mental-health specific groups (i.e. Dialectical Behavioral Therapy groups) etc. 
• Services during treatment:  
• Communicate with patient prior to start of treatment or on first day of treatment.
• To assist patients in gaining access to identified medical, social, educational, and other service needs. 
• Complete an assessment and develop a treatment plan/services plan with the patient that identifies key needs promoting successful recovery.  
• Ongoing assessment of the patient’s needs.
• Facilitation of further development of daily living skills & assist in achieving personal independence in managing basic needs if identified by the patient.
• Attend treatment staffing with prepared report that accurately represents the patient’s response to treatment.
• Documentation: All conversations must be documented in EMR. Appropriate notes must be taken, including services recommended, patient attitudes towards treatment, compliance with recommendations, reported behaviors, etc. 
• Continually update and track patient data and assist with extracting pertinent data for outcome reports.
• Documenting and billing monthly commercial insurance case management services on an accurate and timely basis.
• Facilitate individual and group Case Management as assigned.  
• Provides education and conveys benefits of all treatment services at the locations represented (e.g. Coleman detox treatment programs, Vivitrol injections, naltrexone implants, Applegate MAT, SUD consults).
• Identifies, builds and cultivates relationships within the referral community, with professional organizations, employer groups, key influencers and others to build a strong referral program. 
• Complete face-to-face meetings with decision makers to understand needs, identify and resolve barriers to establishing successful partnerships and referral relationships. 
• Within the constraints of HIPAA permissions, follow up with referral sources after they have referred a patient.
• Ability to handle stressful situations and interact with others.
• Ensure effective cross-communication and collaboration with the Intake team. 
• Submit regular and requested reports.
• Work as a part of team-based environment and collaborate with other team members to improve the intake process, promote patient health and well-being, and contribute to a positive work environment.   
• Conducts all business activities in a professional and ethical manner.
• Interacts with all staff in a positive and motivational fashion supporting the Company’s mission.
• Other duties as assigned.

Qualifications:

• Minimum age requirement of 18
• Bachelor’s degree in social work, psychology, or other human services field from an accredited institution or be a certified alcohol and drug counselor who has a Bachelor of Arts/science degree. Excellent customer service skills and professional public presentation skills, including telephone etiquette. 
• Have at least one (1) year of full-time employment experience working directly with adults in a human service setting after completing the educational requirements. Possesses a competent understanding of substance use disorder, recovery and trends within the industry.
• A master’s degree in a human service field can substitute for the 1-year experience.
• Excellent customer service skills and professional public presentation skills, including telephone etiquette.
• Ability to work with a diverse population
• Possesses a competent understanding of substance use disorder, recovery and trends within the industry.
• Understanding of HIPAA, Federal, State & CARF standards & regulations.
• Proficient in basic PC skills, Microsoft Word, Excel, Outlook, etc.
• Ability to maintain routine records and communicate effectively, both orally and in writing.
• Interpersonal skills that promote interdisciplinary collaboration and effective communication.
• Flexible and cooperative in fulfilling all obligations.
• Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers.
• Demonstrated organizational skills.
• Troubleshooter and problem solver.
• Self-starter, able to work autonomously and generate ideas and benefits for the Company.
• Customer service focused, eager and energetic.
• Exhibits good time management skills.
• Strategic thinker and strong relationship builder.
• Initial and on-going MVR verification and must maintain an acceptable driving record in accordance with BayMark’s policy F&A-115.
• Must have and maintain a valid driver’s license.
• Must have own transportation, with current auto liability and maintain the minimum auto liability insurance required by the State.
• Satisfactory references from employers and/or professional peers.
• Satisfactory criminal background check and motor vehicle report.
• Satisfactory drug screen.

Competencies:

• Ethical Conduct
• Initiative
• Time Management
• Organization Skills
• Performance Management
• Collaboration Skills
• Communication Proficiency

Benefits:

• Competitive salary
• Comprehensive benefits package, including medical, dental, vision and 401(K)
• Generous paid time off
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:

AppleGate Recovery , a progressive substance abuse treatment organization, committed to the highest quality of patient care in a comfortable outpatient clinic setting.  Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.  

AppleGate Recovery is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.