Patient Care Pharmacy Technician

Job Description Join a Compounding Pharmacy Where Your Work Truly Matters At Potter’s House Apothecary, we believe pharmacy is personal. As a PCAB‐accredited compounding pharmacy, we create customized medications that truly make a difference in the lives of our patients. Our team is driven by compassion, integrity, innovation, and a shared commitment to exceptional service. If you’re a pharmacy technician looking to grow your skills in a collaborative, mission‐driven, non‑corporate environment, this role provides exposure to sterile and non‑sterile compounding, patient interactions, prescription processing and filling, and multi‑team workflow coordination. Our Core Values Compassion – We care deeply for our patients and support one another with empathy. Innovation – We seek creative solutions that elevate patient care. Quality Service – We provide personalized, accurate, and timely service – every time. Integrity – We do what’s right, even when no one is watching. Respect – We honor every patient, provider, and team member equally. These aren’t just words on a wall – they guide how we show up every day. Position Overview The Patient Care Technician plays a critical role in ensuring prescriptions are entered accurately, medications are prepared correctly, and patients receive compassionate support throughout their care experience. This role includes responsibilities across data entry, quality assurance and filling, patient and provider support, insurance claim processing, and coordination with lab and inventory teams. You will thrive in this position if you love the details, enjoy taking care of patients and receiving 5 star reviews, and pride yourself in being a friendly team player. What You’ll Do Prescription Entry & Verification Enter prescriptions and patient demographics into the pharmacy system Verify prescription details (dosage, formulation, accuracy of hardcopy vs. software entry) Process AR account and office order prescriptions Process and submit insurance claims Ensure proper pricing Prepare prescription orders for dispensing Prepare/tote prescriptions, including multi‑item or multi‑dosage orders Audit prescriptions for accuracy and identify/document errors to support continuous improvement Patient & Provider Communication Provide quality customer service to patients and healthcare providers Answer incoming phone calls and direct them appropriately Support Patient Care Associates by addressing patient inquiries Welcome patients and visitors to create a warm, compassionate experience Communicate turnaround times and cost to patients (in partnership with PCCs) Contact referring physician offices for clarification on prescriptions or patient details Follow up promptly with Sales Rep and Provider inquiries Coordination With Lab, Inventory, & Pharmacy Teams Coordinate stock on hand replenishment with the Lab team Notify Inventory Control when commercial products need replenishment #J-18808-Ljbffr