Commercial Account Manager

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title: Specialty Commercial Account Manager – ERGO & Industrial Location: Southern Pines, NC- Onsite About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Overview Power Tools and Lifting Equipment division of Ingersoll Rand has an opportunity to join the Commercial Sales Team as a Specialty Commercial Account Manager. We are committed to building strong partnerships – both with our distributors, customers and our cross‑functional teams. This position will be responsible for relationship‑building, project management, vendor management, problem‑solving, and deliver exceptional customer experience. In this role, you will serve as the primary point of contact for specialty, ERGO and custom order process and will ensure smooth order execution, proactive communication, project management and long‑term account growth. In addition, the position will be asked to assist with problem solving for products manufactured within the company and with vendors. This position will be a hybrid position and will work on site at the Southern Pines, NC manufacturing plant 3 days each week. Responsibilities Manage client accounts as the primary point of contact, ensuring clear communication, proactive support, and strong long‑term relationships. Drive account growth by identifying expansion opportunities, leading account reviews, and enhancing product and service offerings. Oversee vendor and customer relationships to ensure timely product delivery and high customer satisfaction. Review quotes, convert opportunities into orders, and manage custom‑order projects from initiation through delivery. Coordinate with Operations, Production, Quality, Sales, and Marketing to align resources, schedules, and customer priorities. Maintain accurate order documentation, production schedules, shipment records, and sales activity reporting. Analyze customer demand, order trends, forecasting data, and SKU performance to support planning and operational efficiency. Lead continuous improvement initiatives, support cross‑functional project execution, and mentor team members involved in account coordination. Requirements 3+ years of work experience within an Industrial Sales, Account Management or Customer Service within a Manufacturing environment Core Competences Excellent communication skills, both written and verbal Customer service mindset with strong problem‑solving and conflict resolution skills Detail‑oriented, especially with data entry, tracking, and documentation Collaborative and team‑focused, with the ability to work across departments Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire. Oracle experience a plus Preferences Bachelor’s Degree in Business, Engineering or a related field preferred. System experience, Oracle r12, Windchill, Creo, Microsoft Excel and Salesforce experience preferred Industrial tool, hoist or parts experience preferred Travel & Work Arrangements/Requirements This position will be based in Southern Pines, NC Local travel to vendor sites What We Offer At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. health care options like medical and prescription plans dental and vision coverage wellness programs life insurance a robust 401(k) plan paid time off employee stock grant Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit Open Approved #J-18808-Ljbffr