Customer Service & Administrative Assistant

Job Description

Job Description

Aegis Security Solutions is seeking a dependable, organized, and customer-focused Customer Service & Administrative Assistant to join our growing team. This position serves as the first point of contact for customers and supports daily office operations, scheduling, and documentation. The ideal candidate has strong communication skills, enjoys helping people, and thrives in a fast-paced environment.

Key Responsibilities

Customer Service

• Answer inbound calls and assist customers with general inquiries, service requests, billing questions, and account updates.

• Provide exceptional customer support with a friendly, professional demeanor.

• Create service tickets, schedule appointments, and coordinate with field technicians and dispatch.

• Follow up with customers to ensure issues are resolved and service quality meets Aegis standards.

• Assist with customer onboarding, account setup, and explaining basic system features.

Administrative Support

• Perform general office duties including data entry, filing, and document organization.

• Update customer records, work orders, and service logs in the CRM system.

• Prepare and send email correspondence, quotes, and basic contract documents.

• Assist with inventory management—logging equipment, tracking returns, and coordinating shipments.

• Support management with day-to-day administrative tasks and special projects.

Operational Support

• Help track technician schedules and provide information to customers regarding arrival windows and job status.

• Manage incoming mail, vendor communications, and office supply orders.

• Assist in maintaining a clean, organized, and efficient office environment.

• Work collaboratively with the technical support, sales, and field operations teams.

Knowledge, Skills & Abilities

Knowledge

• Basic understanding of office operations and administrative procedures.

• Familiarity with Microsoft Office (Word, Excel, Outlook) and general computer use.

• Experience with CRM or scheduling software is helpful but not required.

Skills

• Strong customer service and communication skills—both verbal and written.

• Excellent time management, multitasking, and organizational skills.

• Professional phone etiquette and active listening ability.

• Solid problem-solving and follow-through skills.

• Ability to handle sensitive information with discretion and professionalism.

Abilities

• Work independently and as part of a team.

• Learn new software and processes quickly.

• Adapt to changing priorities, high call volume, and fast-moving situations.

• Maintain a calm, patient, and friendly demeanor—even with upset customers.

• Stay detail-oriented while managing multiple tasks at once.

Qualifications

• High school diploma or equivalent required.

• Prior customer service or administrative experience preferred.

• Experience in security, alarm systems, home services, or technical industries is a plus but not required.

• Bilingual (English/Spanish) is a strong advantage.

Aegis Security Solutions is a fast-growing alarm and electronic security integration company providing cutting-edge protection for homes and businesses across Texas and the Rio Grande Valley. We specialize in intrusion alarm systems, smart home automation, video surveillance, access control, fire alarm systems, and 24/7 professional monitoring services.
Since our founding, our mission has been simple: deliver reliable, modern, and customer-focused security solutions that give our clients peace of mind. We combine top-tier technology with exceptional customer service to create safer environments for families, businesses, and communities.
Our team includes skilled technicians, dedicated customer service professionals, and knowledgeable sales experts—each committed to professionalism, integrity, and ongoing training. Whether supporting homeowners or large commercial clients, Aegis takes pride in being responsive, trusted, and results-driven.
As we continue to expand, we are looking for motivated individuals who value teamwork, innovation, and growth. Joining Aegis means becoming part of a company that invests in its people, supports career development, and strives to be a leader in the security industry.

Company Description

Aegis Security Solutions is a fast-growing alarm and electronic security integration company providing cutting-edge protection for homes and businesses across Texas and the Rio Grande Valley. We specialize in intrusion alarm systems, smart home automation, video surveillance, access control, fire alarm systems, and 24/7 professional monitoring services.\r\nSince our founding, our mission has been simple: deliver reliable, modern, and customer-focused security solutions that give our clients peace of mind. We combine top-tier technology with exceptional customer service to create safer environments for families, businesses, and communities.\r\nOur team includes skilled technicians, dedicated customer service professionals, and knowledgeable sales experts—each committed to professionalism, integrity, and ongoing training. Whether supporting homeowners or large commercial clients, Aegis takes pride in being responsive, trusted, and results-driven.\r\nAs we continue to expand, we are looking for motivated individuals who value teamwork, innovation, and growth. Joining Aegis means becoming part of a company that invests in its people, supports career development, and strives to be a leader in the security industry.