Sales Associate

Job Opportunity at The Hotel HersheyJoin the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.Develop valuable skills in customer service and retail operations. Sales Associates are given opportunities to learn about basic aspects of retail operations including merchandising, guest service skills, and store inventory. This position is responsible for providing friendly, efficient, and courteous service in The Shops at The Hotel Hershey to achieve the department's goals for the year.As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!Job Duties:Serve as front-line team member, assisting in all Hotel retail locations as the business warrantsProvide exceptional guest service within your assigned store location, including entering sales into POS system for a positive checkout experienceAnswer guest inquiries, in person and over the phone in a timely manner.Exhibit thorough product knowledge and upselling techniques to guestsMaintain store appearance standards to ensure the store is stocked and assist in other inventory management tasks as neededResolve immediate guest concerns, partnering with lead staff when needed to prevent recurring guest service issuesIdentify safety and maintenance related issues and relay these concerns to store leadership to ensure they are addressedHelp execute the Hotel Amenities programFollow all cash handling procedures in accordance with Resort Revenue Group SOPsPerform other duties as assignedQualifications:Must be at least 16 years of age or older on the date of applyingOne year of retail/customer service experience preferredKnowledge, Skills, and Abilities:Proven guest relations, problem solving, task management skills, and organizational skillsProfessional and effective communication skillsMust be able to work independently and within a team environmentMust be able to speak, write, and understand EnglishMust display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelinesJob Demands:This position is available year round and requires a high level of independence.Ability to work in a fast-paced environmentAbility to work a flexible schedule including days, evenings, weekends and holidaysPhysical requirements include standing (75-100% of the shift), sitting, walking, bending, pushing, pulling, lifting up to 35 lbs with assistance, finger dexterity and communicating effectivelyHershey Entertainment and Resorts is an Equal Opportunity EmployerEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.