Dental Scheduler

Dental Scheduler

The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice.

Qualifications:

• High school graduate required.
• Certification as Dental Assistant a plus.
• Previous experience in a medical or dental office setting preferred.
• Must understand basic Medicare/Medicaid and insurance plans.
• Must understand insurance verification, insurance eligibility and insurance payers.
• Confident positive manner and appearance.
• Strong customer service experience.
• Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite
• Attention to detail and accuracy in managing patient records and schedules
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment and handle stressful situations calmly and professionally
• Employ correct grammatical English and write legibly in order to complete appropriate paperwork.

Essential Job Functions:

• Schedules and confirms patient appointments via phone, email, and in-person
• Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times
• Coordinates with dental staff to ensure availability and proper allocation of appointment slots
• Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies
• Provides patients with pre-appointment instructions and post-appointment follow-up information
• Sends appointment reminders and follow-up messages to patients via phone, email, or text
• Maintains accurate and up-to-date patient records in the dental practice management software
• Verifies patient insurance information and ensures that necessary documentation is completed
• Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments
• Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations
• Knowledge of Medicare/Medicaid and commercial insurance plan benefits
• Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources
• Communicates any scheduling changes or issues to the dental team promptly
• Assists with the coordination of treatment plans and referrals to specialists as needed
• Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience
• Handle patient complaints and escalate issues to the Office Manager or appropriate staff when necessary