Dental Scheduler
SWLA Center for Health Services
Dental Scheduler
The Dental Scheduler is responsible for managing the appointment schedules for a dental practice. This role involves coordinating patient appointments, handling inquiries, and ensuring the smooth operation of the dental office's scheduling system. The Dental Scheduler plays a crucial role in maintaining patient satisfaction and optimizing the efficiency of the dental practice.
Qualifications:
- High school graduate required.
- Certification as Dental Assistant a plus.
- Previous experience in a medical or dental office setting preferred.
- Must understand basic Medicare/Medicaid and insurance plans.
- Must understand insurance verification, insurance eligibility and insurance payers.
- Confident positive manner and appearance.
- Strong customer service experience.
- Proficiency in dental practice management software (e.g., Dentrix, Eaglesoft) and Microsoft Office Suite
- Attention to detail and accuracy in managing patient records and schedules
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced environment and handle stressful situations calmly and professionally
- Employ correct grammatical English and write legibly in order to complete appropriate paperwork.
Essential Job Functions:
- Schedules and confirms patient appointments via phone, email, and in-person
- Manages the dental office's appointment calendar to maximize efficiency and minimize patient wait times
- Coordinates with dental staff to ensure availability and proper allocation of appointment slots
- Answers incoming calls and respond to patient inquiries regarding appointments, treatments, and office policies
- Provides patients with pre-appointment instructions and post-appointment follow-up information
- Sends appointment reminders and follow-up messages to patients via phone, email, or text
- Maintains accurate and up-to-date patient records in the dental practice management software
- Verifies patient insurance information and ensures that necessary documentation is completed
- Assists with patient check-in and check-out processes, including collecting payments and scheduling follow-up appointments
- Maintains strictest confidentiality; adheres to all HIPPA guidelines/regulations
- Knowledge of Medicare/Medicaid and commercial insurance plan benefits
- Works closely with dental assistants, hygienists, and dentists to ensure smooth patient flow and efficient use of resources
- Communicates any scheduling changes or issues to the dental team promptly
- Assists with the coordination of treatment plans and referrals to specialists as needed
- Provides exceptional customer service to patients, addressing their concerns and ensuring a positive experience
- Handle patient complaints and escalate issues to the Office Manager or appropriate staff when necessary
Vacancy posted 15 hours ago
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