Assistant Store Manager (Bilingual)

Overview Assistant Store Manager (Bilingual) — Titlemax Dallas, TX 75218 As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills by driving account management, customer outreach, and risk management. This role is performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a company that invests in your future, you just found your next step. What We Offer Compensation The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package. Benefits & Perks Paid on-the-job training and a comprehensive new hire program. Access to a learning management system with e-learning modules to boost professional and personal development. Cross-brand training that enables opportunities at any of our eleven brands across the country. Enrollment in a key holder program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Medical insurance options with telemedicine and spending accounts (HSA/FSA). Traditional 401(k) and Roth 401(k) retirement plans with company match. Company-sponsored life and AD&D insurance. Voluntary benefits (dental, vision, disability, life, ID theft protection, legal services, pet insurance, and more). Free access to mental health resources, life coaching, and more for you and your family through our Employee Assistance Program. Discounts from nationwide and local retailers through our Discount Marketplace. Paid time off starting at 12 days in the first year. Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents. What You’ll Do — Essential Duties and Responsibilities Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions, evaluate and process loan/pawn applications, check cashing transactions, and ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships to enhance brand recognition and loyalty. Oversee account management and recovery processes, including collection calls, while maintaining focus on customer service to prevent loss and charge-offs. Maintain customer information in the POS system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures. Perform duties outside of the office when applicable, including on-site vehicle appraisals, store errands, and external marketing. Work to meet company standards by leveraging B2B partnerships, obtaining referrals, and participating in and hosting in-store and community events. Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management. Support compliance with company policies and local, state, and federal laws. Conduct store audits, create reports, and compile financial data to ensure compliance. Monitor and maintain store appearance and cleanliness; address basic facility needs and schedule maintenance services. Work efficiently in a fast-paced environment and handle multiple tasks to meet performance standards. Conduct additional tasks as directed by leadership. Maintain a full-time schedule with regular in-person attendance, including weekends. A full-time schedule includes a minimum of 40 hours per week. Store hours and minimum hours may change by brand at the discretion of the Company. Speak with your recruiter about the most up-to-date requirements. What We’re Looking For — Qualifications and Skills A high school diploma or equivalent. Minimum one year of experience in customer service, sales, or retail. At least 3 months of supervisory, key holder, or relevant leadership experience. Excellent verbal and written communication skills. Proficiency in using phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Background check required in accordance with applicable law. The ability to meet physical demands, including standing up to 90% of the time, lifting up to 25 pounds, and operating a keyboard and other controls. Nice to Have — Preferred Qualifications and Skills Management experience in retail, convenience store, grocery, finance, service, or related industries. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. We were named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial® Family of Brands ("CCF" or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands and more than 1,500 stores. We serve 24 states and offer online products in 20 states. We are committed to helping people access short-term financial services when they need them. Think you’d thrive here? Learn more at Disclaimer: The information contained herein is not an all-inclusive list of duties or qualifications and may be revised at any time. The Company may adjust duties as needed. Requirements, skills, and abilities are intended to illustrate the minimal standards for the position. The Community Choice Financial® Family of Brands is an equal-opportunity employer and is committed to providing an inclusive workplace free of discrimination based on protected characteristics. Candidates of all backgrounds are encouraged to apply. #INDMGR #J-18808-Ljbffr