FULL TIME SERVICE ADVISOR

Description The primary purpose of this job is to maintain the service metrics for the Quick Lane and Service Departments, while retaining a high level of customer satisfaction. Requirements Essential Functions Retain a high level of customer satisfaction at or above Group Average Maintain a high level of Service Metrics Measurements Follow the Written Service Drive Process for both Quick Lane and Service Departments Control expenses including Rental Vehicles and policy adjustments Develop and exhibit good problem solving skills, including solving concerns with customers and associations without involving management Develop accounting skills for the Service department Learn to use the DMS (Dealership Computer System) Understand the Ford Warranty Process Manage and control the daily Work-In-Process (WIP) and Special Orders for Parts Continue all training and certification classes Maintain a good relationship with all departments Endorse a high level of professionalism Education Required High School Diploma or equivalent Practical Experience 1 year of experience in the field is required #J-18808-Ljbffr San Tan Auto Partners Llc