Equestrian Customer Service Representative

Equestrian Customer Service Representative

Pay Rate: $22.50/hr. Employment Type: Contract Est. End Date: 04/04/2027 Schedule: Part Time, 30 hours per week, flexible schedule Location: Buellton, CA 93427 Job Code: JPC-12625

Tekberry is looking for a highly qualified and motivated Equestrian Customer Service Representative to work on-site with our client, the world's largest producer of medicine and vaccinations for pets and livestock. As a W2 employee you will have access to health benefits. The Platinum Advisory Associate serves as the primary face and voice of Platinum Performance, delivering high-touch customer support, advisement, and order processing for veterinarians, physicians, and clients purchasing specialized health formulas for horses, pets, and human health. This role balances daily high-volume client communications (phone, email, text) with account management, cross-departmental coordination (Production, QA, Shipping), and potential travel to represent the brand at national horse shows, dog shows, marathons, and medical conferences.

Responsibilities:

• Provide exceptional service, advisement and order-taking to clients, veterinarians and medical professionals that call Platinum Performance daily.
• Compose clear electronic correspondence to clients through email and text. Apply critical thinking and problem solving to provide supplement recommendations for clients and their animals.
• Nurture client relationships through account management and follow up.
• Occasional travel to equine and canine events to represent Platinum Performance.
• Work cohesively with other Platinum Advisors, as well as other departments within Platinum Performance including Production, Quality Assurance, and Shipping.

Qualifications:

• Currently enrolled or recently completed a bachelors degree program, preferably in Animal Science, Nutrition, Agricultural Business, or related fields
• Knowledge of equine and small animal products; or the equine industry
• Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail
• Excellent communication skills with clients and team members

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws. Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE). By submitting your resume, you are explicitly consenting to receive communications from our organization via text message.