Guest Service Supervisor
North Beach Village
- Maintains an inventory of vacancies, reservations, and room assignments
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
- Assist in interviewing, training, new hotel staff
- Knows room locations, types of rooms available, and room rates
- Registers arriving guests and assigns rooms
- Assign work and supervise team members performance in all Front Desk procedures
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Coordinates guest room maintenance work with the engineering and maintenance division
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
- Knows daily activities and meetings taking place in the hotel
- Reports any unusual occurrences or requests to the manager or assistant manager
- Manages and resolves all guest complaints in a professional and courteous manner
- Processes guest check-outs and handle monetary transactions
- Hire and provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide the required feedback
- Oversee everyday operations of all front desk team members and coordinate with various potential owners and resolve all inquiries and complaints
- Monitor and maintain inventory of all resort supplies and provide staff with all supplies as per requirement
- Maintains a high level of professional appearance and demeanor
- Performs other duties as assigned
- High school diploma or equivalent.
- Ability to communicate with the public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
Vacancy posted 4 days ago
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