Member Services Specialist

Member Services Specialist Overview The Member Services Specialist position is responsible for the comprehensive management and maintenance of member, company, and user account data within the Association Management System (AMS), ensuring accuracy, consistency, integrity, and functionality across all records. This role supports organizational operations by building and maintaining meeting products and registration forms, processing membership transactions, and managing inventory within the CHA Online Store. Key responsibilities include responding to member inquiries, conducting data audits and system upgrades, and maintaining marketing automation tools. The position also prepares detailed reports on membership composition and engagement, and coordinates organizational processes related to the database. Key Responsibilities Create, maintain, and update member, company, and user account records in the AMS to ensure accuracy and consistency. Build, test, and maintain meeting products and associated registration forms in the AMS and CHA Online Store. Process membership applications, cancellations, and changes, and update related data as needed. Create and maintain inventory products and additions to the CHA Online Store, maintain inventory, and assure accuracy. Monitor and respond to inquiries through the Service Center email and CHA’s main phone line. Ensure data accuracy and consistency through conducting data audits, clean‑up tasks, and test upgrades or integrations within the AMS. Manage maintenance of marketing automation/email delivery tools (for example, HubSpot), and follow up on daily coordination of mailings, including mission leader and executive communications. Prepare monthly or custom reports, including membership composition and engagement tracking. Train staff on AMS functions and changes, provide troubleshooting support as needed, and personally participate in required training. Coordinate and implement annual/biannual processes such as AHA reconciliation, vote allocation, committee data, and CHA Assembly planning. Create and maintain standard operating procedures (SOPs) related to assigned duties. Maintain the confidentiality of member and organization information and uphold high standards of data stewardship. Home Office Location St. Louis, MO office with the ability to work from home subject to CHA’s policies on flexible work arrangements. Qualifications Bachelor’s degree preferred, High school diploma or equivalent required 5+ years of experience with an AMS or comparable enterprise‑level CRM system Experience in relational database maintenance and customer service in a membership environment Project coordination or meeting support experience preferred Proficiency in Microsoft Office Suite Strong organizational and time management skills with attention to detail Demonstrated ability to analyze data and manage complex systems with high accuracy Excellent written and verbal communication skills Ability to handle multiple priorities, solve problems, and work both independently and collaboratively Ability to collaborate across departments to ensure timely and accurate support for members and staff Experience developing SOPs and supporting data integrity efforts Positive, team‑oriented mindset with a willingness to learn new systems and processes Position Pay Range The anticipated starting pay range for this position is $29.81/hour to $37.29/hour. This is a non‑exempt position and is eligible for overtime. Actual pay may vary based on various factors, including but not limited to experience. Summary of Benefits Full‑time employees are eligible for a variety of benefits, including: medical, dental, vision, basic life and AD&D, retirement plan, paid time off, tuition reimbursement, flex spending or health savings account, and other voluntary benefits. Organizational Description The Catholic Health Association of the United States (CHA), representing more than 600 hospitals and 1,600 long‑term care and other health facilities in all 50 states, advances the ministry of the Catholic church in caring for people and communities. Grounded by our core values of Respect, Integrity, Stewardship, and Excellence, CHA team members work collaboratively to bring hope and healing to those we serve as we advocate for health equity and access to care for all. CHA and our members promote a culture of inclusion and belonging that brings together people of diverse faiths and backgrounds in our belief that every person is a treasure, every life a sacred gift, and every human being a unity of body, mind, and spirit. Through our mission and values, we will empower bold change to elevate human flourishing. #J-18808-Ljbffr The Catholic Health Association of the United States