Title: Workplace Exp Coordinator

Office & Soft Services - Workplace Exp Coordinator

Req ID: 14358-1 Title: Workplace Exp Coordinator Job Family: Office & Soft Services Background Package: CBRE STANDARD PACKAGE -NO DRUG TEST Bill Rate: $38-40 /hour Hours: 7-4 (1 hour lunch) | M-F Remote/Hybrid/In-person: Onsite, Not remote Location: 641 Avenue of the Americas, New York, NY

Why is this role open? Coverage, regular employee is on leave Assignment Duration: 4 months Possible for extension? Yes Potential to convert to FTE, If so, what rate: Possible, TBD

Day to Day Tasks | What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Interview Process: 1-2 virtual interview

Summary: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.