Sales Associate

Sales Associate

The Sales Associate is responsible for sales generation and delivering a positive customer experience. The Sales Associate will also handle a variety of operational duties as assigned by the store management team (e.g., housekeeping duties, visual presentation standards, etc).

Reports To: Store Management

Position Overview

Greeting Customers: Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.

First Impressions: Create a positive first impression for the customer through an energetic attitude and adherence to dress code.

Store Standards: Maintain a sparkling clean and organized environment by adhering to store standards and cleanliness.

Product Information: Provide customers with current relevant information about the product.

Fitting Room Service: Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale.

Cash Wrap Efficiency: Provide efficient service at the cash wrap, offer Gift Cards, maintain cash wrap cleanliness, and capture customer information in the database.

Customer Appreciation: Sincerely thank all customers for shopping at GUESS as they exit the store.

Cooperation & Dependability

Task Completion: Satisfactorily complete all duties as assigned by management.

Punctuality: Be punctual and adhere to the designated work schedule.

Teamwork: Be flexible and work well with peers and management to accomplish duties.

Policy Adherence: Follow GUESS Policies and Procedures 100%.

Housekeeping: Perform housekeeping duties as required.

Personal Performance

Sales Goals: Meet or exceed the Sales per Hour (SPH) result as assigned by management.

Miscellaneous Responsibilities

Meetings and Functions: Participate in and attend all store meetings and other related functions.

Positive Attitude: Represent a positive attitude toward the merchandise and the company.

Inventory Participation: Participate in all inventories.

Additional Duties: Assume and complete other duties as assigned by store management.

Physical Requirements: Ability to perform heavy lifting in excess of 30 pounds and stand for a minimum of eight hours during scheduled shifts.

Job Requirements

Customer Service Skills: Excellent communication and customer service skills.

Retail Experience: Previous retail experience preferred.

Team Player: Ability to work well in a team-oriented environment.

Flexible Schedule: Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Stamina: Ability to walk, reach with hands and arms, stoop, kneel, crouch, and balance on a frequent basis.