Customer Service Representative

Operations Administrator (Customer Service Representative)

The Operations Administrator (Customer Service Representative) is an entry level full time position working 40 hours weekly including days and evenings. The position is responsible for the oversight and coordination of Health Information and Administrative functions throughout Child Guidance Resource Centers (CGRC). The Operations Administrator interfaces with employees, management, and clients. This position travels between the Havertown and SouthWest Philadelphia office locations.

Some responsibilities include:

• Process Internal and External Release of Information (ROI) requests.
• Enter External Referrals into EMR Referral Module.
• Complete Discharge process for paper client records.
• Mail/email clinical discharge summary forms / risk of closure letters, closure letters, engagement letters to client/legal guardian.
• Upload authorization and discharge documentation to managed care organizations (MCO) portals.
• Reception activities including answering incoming & making appointment reminder calls, checking clients in/out for appointments, scheduling appointments, verifying client insurance coverage, maintaining conference room schedules, mail distribution.
• Complete and disseminate reports (ROI's/Access Standards/Productivity/Etc.).
• Maintain tracking spreadsheets specific to job functions.

Schedule: Monday-Friday 9am to 5pm, one evening shift weekly.

CGRC is a premier behavioral health provider that embraces our employees as partners in our organization's strategic plan.

If you want to be a Change Agent, we want you to be a part of the Child Guidance partnership. Working here means being open to new experiences both as an individual and as part of a team. We offer the opportunity to develop your leadership competencies and career interests on a personal level. Join any of our organizational committees, task forces, or work groups. It is important to us that you enjoy a healthy work-life balance, and we will encourage you to have personal goals that focus on self-care.

At CGRC, you can enjoy a relaxed working environment with flexible work schedules that allow for a healthy work-life balance. We encourage and support career development and there are always opportunities for you to learn and grow within the organization.

We have a competitive compensation package and generous time off and benefits for eligible employees. You and your family can also enjoy discounts and offers through our Tickets at Work Program. CGRC is an eligible employer for the Public Service Loan Forgiveness Program.

Child Guidance Resource Centers is an Equal Opportunity Employer