Servicing Analyst/Customer Service Representative- Vehicle finance/Loan

Service Analyst

Responsible for providing exceptional customer service by responding to inquiries related to liens, titles, insurance, and related services. Investigates and resolves title issues, customer concerns, and complaints while ensuring compliance with company and regulatory requirements.

Required Skills & Qualifications

• Customer Service- 1-2 years of experience.
• Vehicle Loan/Vehicle Finance- 1-2 years of experience.
• Prior work experience at client or in client's industry.
• Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Experience working with title processing, vehicle finance, or similar operational environments is a plus.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.

Day-to-Day Responsibilities

• Resolve customer inquiries and requests related to title processing, lien perfection, insurance requirements, and related operational activities.
• Communicate with customers, dealerships, DMV offices, and other business partners regarding title and insurance requirements, deficiencies, and resolutions.
• Research and resolve title issues, discrepancies, and customer concerns in a timely and professional manner.
• Maintain accurate records of customer interactions, inquiries, complaints, and actions taken to ensure proper documentation and follow-up.
• Provide timely updates and information to customers and stakeholders regarding account status and title-related requirements.

Company Benefits & Culture

• Supportive work environment.
• Opportunities for professional development.
• Comprehensive benefits package.