Customer Service & Sales Representative-Aftermarket Powersports

Job Description

Job Description

Would you enjoy being part of a fast-growing, but well-established company with great benefits?  If you like customer service & sales, but also live for everything Powersports, you should  apply for our Customer Service & Sales position. 

A Customer Service & Sales Representative (CSR) at Brent Industries is responsible for handling customer requests of all levels, predominately within the Aftermarket Powersports Industry. They will be responsible for answering customer inquiries and/or resolving customer order issues by utilizing a thorough knowledge of company policies and products. 

 
We challenge, motivate, and encourage all our employees to do their best and help our growing team reach new heights. 

 
Responsibilities

• Full-Time Position, during business hours (8:00 am – 8:00 PM M-TR, 8:00 am – 6:00 pm F)
• Available to work weekends & holidays on a rotational basis
• Manage telephone calls professionally, efficiently, and with great communication skills
• Process customer orders/changes/returns according to established policies and procedures
• Work closely with team members to resolve customer disputes
• Work with vendors to resolve potential quality/fulfillment issues
• Provide Timely feedback to the sales team regarding service failures or customer concerns
• Provide feedback and continual improvement to Sales/Service strategies
• Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
• Other related duties as assigned

Priorities

1. Customer Relations
2. Sales Service
3. Problem Resolution
4. Time Management
5. Organization

Preferred Skills and Experience

• Customer Sales and Service experience
• Experience with general mechanical knowledge of Powersports (ATVs, Side by Sides, Snowmobiles) or Automotive Industry is preferred
• Excellent written, oral, and interpersonal communication skills with an emphasis on phone communication
• Experience with E-Commerce & E-Commerce platforms
• Powersports expertise or Powersports parts & accessories knowledge 

Benefits Information

• Competitive Pay based on education & experience
• Ongoing training, and career development opportunities
• Competitive Health Insurance 
• Paid Holidays
• Paid Time Off
• Double Time Holiday Pay
• Monthly Attendance Bonus
• Employee discounts on parts & accessories
• 401k with Guaranteed Employer contribution
• 401k Profit Sharing
• Cash Balance Pension Plan
• Disability & Life Insurance