Claims Specialist

Claims Specialist

As a Claims Specialist you will be responsible for managing an evolving portfolio of cargo claims, physical damage claims, property damage claims, and other financial issues with customers and carriers. This includes working with internal team members, partner carriers, and customers to investigate, understand contracts and facts of loss, organize series of events, effectively communicate, and help resolve all claims involving BBI Logistics.

Our ideal candidate will have experience in property and casualty and/or commercial insurance. Have experience with claims processes and adjustors. Must be proficient in learning new concepts and procedures, maintain high level of organization, possess problem-solving skills, demonstrate critical thinking, and maintain effective and professional communication. Individuals must have ability and willingness to adapt to change, be a team player, meet and exceed deadlines all while working in a demanding fast-paced and stressful environment. They must have exceptional customer relationship skills. They must possess basic accounting skills.

What you'll be doing.

• Research reported cargo claims and determine validity of the claim
• Manage the documentation (collection of paperwork/bills of lading) and submission process of each claim
• Collect all necessary documents and information to file, investigate, and resolve claims in a timely manner
• Diligently follow up on claims and insurance companies on behalf of BBI Logistics and our customers
• Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims
• Provide ops team members with clear communication in relation to jointly owned tasks and updates
• Provide excellent customer service
• Provide ample representation to carrier partners
• Make judgement calls based on financial metrics and relationships

What you'll bring to the table.

• Experience in commercial claims and/or property and casualty
• Strong independent decision-making skills
• Creative mindset with excellent storytelling capabilities
• Ability to work quickly and handle requests from many people
• Capable of meeting multiple deadlines occurring at the same time
• Ability to prioritize various requests and handle changing priorities
• Attention to detail and excellent organizational skills.
• Hardworking and a positive attitude with the ability to work in a fast-paced environment
• Strong communication that will allow assistance to a multitude of personalities and learning sets

Recent awards we've won include:

• Selling Power's 50 Best Companies to Sell for in 2022, 2023, 2024 and 2025
• Inc. 5000 Fastest Growing Private Companies in America
• Great Place to Work Certified
• #1 Fastest Growing Privately Held Company in Central Ohio
• Largest Central Ohio Privately Held Company
• Named a Best Place to Work 2019, 2020, 2022, 2023, 2025

Who we are.

BBI Logistics offers transportation solutions including but not limited to drayage, truckload, intermodal, LTL, expedited, purchase order consolidation, route optimization, cold storage, expedited delivery, and natural disaster response. As a rapidly growing company, BBI is quickly becoming a premier transportation provider nationwide.

What draws people to BBI.

BBI's greatest asset are the employees. The employees make the fast-paced and energetic culture a place people want to be. A place where hard work does not go unnoticed, and your impact is felt at every turn. Take that and couple it with endless earnings and growth opportunity and you have a roadmap for success.

• Leave your khakis at home our dress code is super casual
• BBI Barbershop
• Fun work culture – quarterly outings, company celebrations, happy hours and more!
• Don't worry about paying for parking – we've got you covered
• Health Benefits including medical and EAP program – we care about your well-being
• Invest in your future with our 401K match

BBI Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.