Pharmacy Manager

Dutch is transforming veterinary care by providing convenient, affordable telemedicine for pets. As we expand into pharmacy services, we're building a best-in-class veterinary pharmacy that integrates seamlessly with our telehealth platform, enabling pets to receive medications quickly, safely, and compliantly. We are seeking an experienced licensed Pharmacist-in-Charge (PIC) to lead the launch and ongoing operation of our first pharmacy. This is a highly entrepreneurial role responsible for building the pharmacy from the ground up—including licensing, regulatory compliance, operational design, quality systems, and day-to-day pharmacy oversight. Position Summary The Pharmacist-in-Charge will be responsible for obtaining all required pharmacy licenses, permits, and regulatory approvals necessary to establish and operate a veterinary pharmacy serving customers across the United States. This individual will partner closely with Operations, Legal, Clinical, Technology, and Supply Chain teams to design scalable pharmacy operations that meet all state and federal regulations. This role is ideal for someone who enjoys building new businesses, developing compliant processes, and creating operational excellence in a fast-growing healthcare startup. Key Responsibilities Pharmacy Launch & Regulatory Leadership Serve as the designated Pharmacist-in-Charge for the pharmacy. Lead the end-to-end launch of the pharmacy from planning through go-live. Obtain and maintain: All applicable state Pharmacy License DEA Registration Controlled Substance registrations (as applicable) Nonresident pharmacy licenses across all required states Veterinary pharmacy-related licenses and permits NABP requirements Additional state-specific pharmacy registrations Work directly with Boards of Pharmacy, DEA, FDA, NABP, and other regulatory agencies. Develop licensing strategy for nationwide pharmacy expansion. Ensure ongoing compliance with changing federal and state regulations. Pharmacy Operations Design and implement scalable pharmacy operations including: Prescription intake and verification Dispensing processes Quality assurance Shipping and fulfillment Controlled substance management Returns and recalls Inventory controls Documentation and record retention Develop SOPs for every pharmacy process. Compliance & Quality Develop the pharmacy Quality Management System (QMS). Establish audit readiness processes. Maintain compliance with: Ohio Board of Pharmacy DEA FDA Veterinary pharmacy regulations State-specific nonresident pharmacy requirements Lead regulatory inspections. Investigate and resolve compliance issues. Develop corrective and preventive action (CAPA) processes. Clinical Oversight Ensure safe dispensing of veterinary prescriptions. Review medication safety processes. Develop protocols for: Prescription validation Controlled medications Collaborate with Dutch veterinarians on prescribing workflows. Partner with Product and Engineering teams to design pharmacy workflows within: Pharmacy Management System (PMS) Warehouse Management System (WMS) EMR integrations Shipping platforms Inventory systems Labeling software E-prescribing systems Help define system requirements to ensure regulatory compliance. Implement inventory control procedures. Monitor expiration dates and recalls. Optimize inventory turns while maintaining service levels. Support controlled substance inventory management. Team Building Recruit, hire, train, and develop: Pharmacy operations personnel Create onboarding, competency assessments, and ongoing training programs. Cross-Functional Leadership Partner closely with: Operations Veterinary Clinical Team Legal & Compliance Finance Product Customer Experience Supply Chain Business Development Drive pharmacy initiatives across the organization. Qualifications Required Eligible to serve as Pharmacist-in-Charge in Ohio. Minimum 5 years of pharmacist experience. Minimum 2 years as Pharmacist-in-Charge or pharmacy leadership role. Experience opening or launching a pharmacy, specialty pharmacy, mail-order pharmacy, or healthcare operation. Deep knowledge of: Ohio Board of Pharmacy regulations DEA regulations State pharmacy compliance Controlled substance regulations Experience with pharmacy management systems. Preferred Veterinary pharmacy experience. Mail-order pharmacy experience. Startup experience. Multi-state pharmacy licensing experience. Experience implementing pharmacy automation. Experience with accreditation programs (URAC, ACHC, VIPPS/NABP Digital Pharmacy, if applicable). Knowledge of veterinary medications and compounding regulations. Achieve >99.9% dispensing accuracy. Maintain 100% regulatory compliance. Establish KPIs for turnaround time, inventory accuracy, and customer service. Ability to thrive in a fast-paced startup environment High attention to detail Customer and patient safety focus Why Join Dutch? You'll have the unique opportunity to build one of the nation's leading veterinary pharmacies from the ground up. As one of the earliest pharmacy leaders at Dutch, you'll shape the strategy, systems, compliance framework, and operations that will serve hundreds of thousands of pets across the country. If you enjoy building scalable healthcare operations and making a meaningful impact on pet health, we'd love to meet you. Compensation Base Salary: $150,000–$200,000 (depending on experience) Equity/stock options 401(k) Flexible PTO/DTO Hybrid/remote flexibility with required Ohio pharmacy presence $150,000 - $200,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. #J-18808-Ljbffr